Trip Report: China Grows as Delivery Center for ITO and BPO Services

In September, EquaTerra advisors to spent time with six service providers in Shanghai and Guangzhou China, to understand their current operations as well as their future strategies for this region of the world. They also experienced the broader business climate in China in two of its primary outsourcing services cities. They share what they learned in this “trip report.”

A Nobel Prize for the ‘Theory of Outsourcing’?

While the word ‘outsourcing’ is never used in Oliver E. Williamson’s paper, The Theory of the Firm as Governance Structure: From Choice to Contract, it might as well be. The recent Nobel Prize winner crafted an economic theory that EquaTerra observes regularly as organizations utilize third parties, or outsourcing, for the goods and services they need to run their business and serve their clients. These third parties create the need for a new operating paradigm that should shift the leadership structure of organizations to a governance approach moving away from direct management of people and production.

Outsourcing Buyers: Ready or NOT for the Economic Upturn?

Stan Lepeak, Managing Director, EquaTerra Research
EquaTerra will release the results of its 3Q09 Pulse survey via a webcast Thursday, October 15th at 11 ET. I will host the webcast and Mark Robinson, EquaTerra’s COO, and Bill Thomas, Executive Director of EquaTerra Europe and Asia, will join me. The webcast will cover the current and forward [...]

EquaTerra CEO Mark Toon’s Perspective on the Recent Acquisitions in IT Services Firms

Buyers and the broader market have new concerns about outsourcing service provider stability, what is on the horizon and factors outsourcing buyers need to consider. EquaTerra CEO Mark Toon shares his perspective on the recent consolidation among IT services firms.