Stan Lepeak, Managing Director, EquaTerra Global Research It is intuitive that the harder it is do something, the more difficult it is to do it well. The counter argument is that if something is more difficult, you tend to try harder, bring the best resources or exert additional effort to do it well. This is [...]
Stan Lepeak, Managing Director, EquaTerra Global Research EquaTerra recently released the results of the 2009 edition of its UK ITO service provider performance and satisfaction (SPPS) study. EquaTerra conducts the SPPS market study program annually across several major European markets and is launching a US ITO version of the study in 2010. In the study [...]
By Gary Morris, Principal Consultant Remote Infrastructure Management (RIM) seems to be on the lips of many CIO’s as a new concept and a new route to business improvement. However, there’s no industry standard definition for RIM and as with many similar terms, suffers from meaning all things to all people. The reality is that [...]
