Mark Hodges, Chairman of the Board, Co-Founder and Executive Director, Corporate Development

A book I have recently contributed to, and would strongly recommend to every manager who faces global competition, is ‘The Services Shift: Seizing the Ultimate Offshore Opportunity’ by Professor Robert Kennedy. And here’s why it’s worth a read….

The book, clearly shaped by practitioners and not academic theorists, offers penetrating insights into the firms leading this trend, and real tools to help you analyze your business processes. It’s a thoughtful and immensely readable book.  One of the subjects it covers is how executives need to adapt to take advantage of offshoring and outsourcing, and a comment I make is that, “People in these virtual, multinational teams have to be highly personable.  They achieve results through influence, so people must like them and want to work with them.  Interactions are collaborative, so you need some charisma.  It’s important to lead the team through personality, because these managers have little formal authority.”

Further information and comment is available at the book’s website: http://www.services-shift.com.

Filed under: Offshore & Captive Centers, Outsourcing by EquaTerra