John Mackie, Public Sector Lead (UK) Maintaining service delivery levels with reduced budgets is the order of the day – and the use of outsourcing service providers and shared service centres offers public sector organisations creative solutions to this challenge. The UK is now a mature outsourcing market and recent EquaTerra research has shown that [...]
Tim Amatt, EquaTerra Project Director I recently had the opportunity to speak on the subject of governance to a large group of representatives from a number of leading service provider organisations. This was a great opportunity to discuss a subject which is unfortunately viewed by some as an add-on, or an afterthought, when service providers [...]
Alan Hopwood, EquaTerra Client Executive When two strong HR outsourcing (HRO) providers are brought together, what does the sum of the parts look like? Firstly, the merged company will have a better balanced global presence as NorthgateArinso (NGA) had yet to develop a real presence in the North American market where Convergys HR is strongest. [...]
Mark Trepanier, Managing Director, EquaTerra Making the decision between custom versus standard HRO solutions is complicated. Below are some key considerations to help guide you through the decision-making process: 1. Does it all have to be custom? Bottom line, custom means cost. It can be worth it if the customizations deliver value to your business. [...]
Stan Lepeak, Managing Director, EquaTerra Global Research Tony Rawlinson, Managing Director, Financial Services, Europe and Asia On March 11, Mark Robinson, EquaTerra’s COO and the two of us hosted our firm’s annual European banking, financial services and insurance (BFSI) executive dinner in London. More than 30 executives from some of the largest European and global [...]
Stan Lepeak, Managing Director EquaTerra Global Research On March 5, 2010, EquaTerra released the inaugural edition of its legal Pulse survey, the newest iteration of the Pulse survey research program. EquaTerra polled senior legal counsel in 25 of the top third-party European law firms that support and advise buyers on outsourcing efforts. The legal Pulse [...]
Stan Lepeak, Managing Director, EquaTerra Global Research This is the eighth and final entry in a series of blogs presenting the findings from EquaTerra’s recently completed market study assessing North American and U.K. finance and accounting (F&A) and F&A outsourcing (FAO) market trends. EquaTerra released the results of this market study via a webcast held [...]
Lee Ayling, EquaTerra Managing Director of Information Technology (IT) Advisory Services, UK The second in a pair of blogs where I look at sole-sourcing from the perspective of the service provider: On 2 March 2010, EquaTerra held its first advisor relations briefing event in London. At that event, a discussion about the traits of a [...]
Lee Ayling, EquaTerra Managing Director of Information Technology (IT) Advisory Services, UK The first in a pair of blogs, I here begin a look at sole-sourcing, an increasingly popular method of services procurement, from the perspective of the service provider. What? Sole source is not, as it is easy to assume, a short cut to [...]
Stan Lepeak, Managing Director, EquaTerra Global Research This is the seventh in an ongoing series of blogs presenting the findings from EquaTerra’s recently completed market study assessing North American and U.K. finance and accounting (F&A) and F&A outsourcing (FAO) market trends. EquaTerra released the results of this market study via a webcast held on January [...]
