Is Your Shared Services Organization in a Rut? Think Non-Traditional Services

Bob Cecil, Executive Director, Business and Financial Processes Advisory My last blog – Shared Services: Nexus for Cost Realignment or Exporter of Value?– focused on a Blue Sky Innovation Room session at last month’s Shared Services Week conference on how shared services is perceived, versus how it would like to be perceived by the company [...]

Shared Services: Nexus for Cost Realignment or Exporter of Value?

Bob Cecil, Executive Director, Business & Financial Processes Advisory At last month’s Shared Services Week conference in Orlando, Florida, I had the good fortune to chair the invitation-only Blue Sky Innovation Room sessions, each of which addressed current challenges unique to mature shared services organizations. The discussions among the expert panelists and participants from some [...]

Digging Into a Double Dip

Stan Lepeak, Managing Director of Global Research EquaTerra released the results of its 1Q10 EquaTerra advisor and service provider global Pulse Survey via a webcast on April 20th.  This quarter’s Pulse covered the usual topics of third-party business and IT services market demand trends, and market and deal characteristics, and took a deeper dive into [...]

How to Kill Your Outsourcing Engagement in Nine Steps or Less

Jerry Klawitter, IT Practice Project Director, EquaTerra A client of mine shared with me recently the results of an interview he conducted with a technologist from another firm which had outsourced all of its IT, and then recently insourced it all. After I regained my composure, I realized this was a story the masses needed [...]

Can Technology and BPO Save the Newspaper Industry?

Lee Ann Moore, Chief Marketing Officer The music video of the song “Video Killed the Radio Star” was the very first ever shown on MTV when the music channel debuted at 00:01 on August 1, 1981. And while video didn’t actually kill radio, it certainly pressured the radio industry to work harder and smarter to [...]

Trends in Real Estate and Facilities Management Outsourcing: An Interview Trifecta

Lee Ann Moore, CMO, EquaTerra We have seen increasing interest in Real Estate and Facilities Management (RE/FM) outsourcing, strengthening capabilities in the provider community and strong value drivers for outsourcing RE/FM. At the recent Sourcing Interests Group conference it was clear that many buy-side attendees were actively using third parties to manage these services, and [...]

Outsourcing Contracting Complexity: Most Challenging Terms and Conditions

Stan Lepeak, Managing Director, EquaTerra Global Research Thomas Hall, Managing Director, EquaTerra Contract Negotiations Advisory On March 5, 2010, EquaTerra released the inaugural edition of its legal Pulse survey, the newest iteration of the Pulse survey research program. The legal Pulse is similar to EquaTerra’s long-standing global service provider/advisor Pulse in that it examines trends [...]