Martin Molloy, Principal Consultant, Information Technology Advisory, Europe and Asia Pacific You are likely familiar with the security and privacy and availability and performance issues in the cloud. However, the most pressing, long-term risk in the cloud is organizational readiness. Moving to a cloud environment is a significant change to the way in which an [...]
Stan Lepeak, Managing Director, EquaTerra Global Research interviews Carl-Henrik Hallström, EquaTerra’s Regional Director, The Nordic Region, to get his thoughts on the results of the 2010 edition of the Nordic Service Provider Performance and Satisfaction study. Stan Lepeak: How would you characterise the current IT outsourcing market in the Nordics? Is it being positively or [...]
Stan Lepeak, Managing Director, Global Research Carl-Henrik Hallstrom, Managing Director, Nordic Region EquaTerra recently released the results of its 2010 Nordics Service Provider Performance and Satisfaction (SPPS) study. The Nordic ITO study is one of several SPPS studies EquaTerra runs across Europe and globally, covering the Information Technology Outsourcing (ITO) and BPO markets, usage and [...]
Lee Ayling, Managing Director, EquaTerra UK Information Technology Advisory In the light of the current economic conditions, we asked the respondents of our 1H 2010 UK Pulse Survey* in which ways buyers are changing their approaches regarding outsourcing and global services sourcing efforts. According to service providers, most buyers are reopening contracts to renegotiate pricing [...]
Bill Thomas, Executive Director, Europe & Asia Pacific I attended SAP’s annual market conference, ‘SAPPHIRE NOW’ in Frankfurt yesterday and thought I would share some thoughts on the event. Firstly, the scale of attendance and very active participation was extraordinary; I don’t know the formal numbers but I would guess 5000 SAP clients, prospects and [...]
By Martin Molloy, Principal Consultant and Cloud Expert When service providers were asked what the strongest process areas in their pipeline are specific to Information Technology, for our latest UK Pulse survey, they highlighted the strongest demand as being in Infrastructure Management (see chart below) – a trend very likely to be due to the [...]
Lee Ayling, Managing Director,EquaTerra UK Information Technology Advisory Twice yearly, each March and September, EquaTerra polls the UK market’s leading IT and business process service providers and advisors to get a “pulse” on outsourcing and third party services market trends. This UK market study is a component of the overall global Pulse research programme and [...]
Stan Lepeak, Managing Director, EquaTerra Global Research Yesterday EquaTerra announced a research alliance with Phil Fersht’s new research firm Horses for Sources (HfS). Phil has built a great brand and research network through his HfS blog, and now has successfully turned that into a next generation research organization focused – like EquaTerra research – on [...]
Thomas Hall, Managing Director, Contract Negotiations Advisory Third-party assurance reports provide customers of outsourced services with information about the internal controls maintained by their provider’s delivery organization. Historically, the control standards set forth by the American Institute of Certified Public Accountants (AICPA) in Statement on Standards No. 70 (SAS 70) have been most commonly applied [...]
Stan Lepeak, Managing Director, EquaTerra Global Research EquaTerra released the results of its 1Q10 EquaTerra advisor and service provider global Pulse Survey via a webcast on April 20, 2010. This quarter’s Pulse covered the usual topics of third-party business and IT services market demand trends, and market and deal characteristics, and took a deeper dive [...]
