Stan Lepeak, Managing Director, Global Research For too many end-user organizations adopting or expanding commercial enterprise resource planning (ERP) systems, the implementation process can look too much the like current oil spill in the Gulf of Mexico. While not to make light of the spill, ERP implementation efforts are too often out of control, seemingly [...]
Doug Burr, Senior Advisor, Real Estate and Facilities Management Advisory Ron Walker, Managing Director, Real Estate and Facilities Management Advisory Like every other aspect of an outsourcing agreement, success depends on detailing where you are, where you want to be and what it’s going to take to get there. Design and execution of the facilities [...]
Robert G. Jacobs II, Senior Advisor, EquaTerra Enterprise Systems Practice If your legacy business applications are more than 10 years old and require multiple entries of identical data, you should consider taking advantage of newer functionality. Disparate applications with business unit-level data synchronization or reliance on non-integrated desktop applications, such as spreadsheets and simple databases, [...]
Patrice Gilles, Managing Director, Legal Process Outsourcing Advisory The legal process outsourcing (LPO) industry is one of the fastest growing segments of the outsourcing market, thanks to companies aggressively cutting their operating costs—even in areas that were once considered sacrosanct, such as the legal department. To help you prepare, here are nine predictions as to [...]
Tony Rawlinson, Managing Director, Financial Services Advisory (Europe & Asia Pacific) Outsourcing is becoming more and more mission critical for many financial institutions and increasingly important core processes as well as commodity services are being externalised to partners. Given the legacy of the credit crunch and the renewed emphasis on controls and accountability it’s not a [...]
Stan Lepeak, Managing Director, EquaTerra Global Research U.S. Senator Chuck Schumer recently introduced a legislative bill that if passed would impose a $.25 “excise tax” on any call center calls that originate within the U.S. but are serviced outside of the country. Additionally, if passed, the bill would require organizations using non-domestic call centers to [...]
