Brian Walker, Managing Director, IT Consulting Stan Lepeak, Managing Director, Global Research If you are engaged in an outsourcing initiative and wondering if SaaS¹ (software as a service) sourcing model will work for you, here are five questions you should ask as you to begin the evaluation: Does scope current cross multiple providers? Define a [...]
Michele Gentry and Robert Jacobs, Project Directors If you are reading this, you may have decided it is time to take knowledge management (KM) seriously. Perhaps you have seen the effects of lost knowledge and are working from lessons learned. Or maybe you are a visionary who understands there is no time like the present [...]
Bill Thomas, Executive Director, Europe & Asia Pacific European buyers of IT services who participated in EquaTerra’s 2009-10 Service Provider Performance and Satisfaction Studies have cast their votes and declared that outsourcing is proving to be an increasingly popular tool, enabling businesses to effectively manage their IT operations by reducing costs, improving process quality and [...]
