Doug Burr, Advisor, Real Estate and Facilities Management Practice I recently participated in negotiations for a $400 million total contract value real estate and facilities management (RE & FM) outsourcing deal. On the plane home I had some time to opine about what I learned from this and other negotiations. Here are a few questions [...]

Filed under: Contract Review & Negotiation, How to..., Real Estate and Facilities Management by EquaTerra
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Lee Ann Moore, Chief Marketing Officer EquaTerra clients looking to improve their internal services pose challenging questions on how to accomplish those objectives and how to make the right decisions. We provide counsel to help them answer their toughest questions when evaluating optimization options across the enterprise. For some clients, they have the internal capabilities [...]

Filed under: Information Technology (IT), Offshore & Captive Centers, Outsourcing by EquaTerra
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Pam Peters, Advisor and Project Director, EquaTerra Human Resources (HR) Practice A “Top 10” label, when applied to business process outsourcing (BPO), assumes a heightened expectation around the level of quality, expertise and technology. The issue is that most of these listings tend to be one dimensional when it comes to the basis of the [...]

Filed under: Outsourcing by EquaTerra
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Dave Brown, Managing Director, Financial Architecture Advisory Services Considering undertaking a benchmarking initiative to evaluate how your cost structure stacks up against the market? First, understand if you really need a benchmark. Many executives feel they need a general read on market pricing and see a benchmark as the only mechanism to obtain the data. [...]

Filed under: Benchmarking, Information Technology (IT) by EquaTerra
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Lee Ann Moore, Chief Marketing Officer Patrice Gilles, Managing Director, Legal Processes ‘Can you outsource legal spend?’ How many lawyers do you know that would respond with an affirmative answer? We have asked many, and we have met few open to this discussion. Surely more exist… What if a similar question were posed: ‘What can [...]

Filed under: Legal Process Outsourcing, Market Trends and News by EquaTerra
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Mark Trepanier, Managing Director, HR Practice Group Change management was the hot topic last week at an EquaTerra roundtable that I had the privilege of hosting. I gleaned insights from largely experienced outsourcing buyers across a spectrum of functions (e.g. Finance, HR, IT and Procurement) and industries.   Our conversation evolved from change management into key [...]

Filed under: How to..., Process Transformation, Shared Services by EquaTerra
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