Stan Lepeak, Managing Director, Global Research One particular topic on which EquaTerra focused its recently released 3Q10 global advisor and service provider Pulse survey was the most common outsourcing governance models buyers are deploying in the market today and, more importantly, the degree to which these models are a good fit to the needs of [...]
Stan Lepeak, Managing Director, Global Research EquaTerra recently released the result of its 3Q10 global advisor and service provider Pulse survey. While results were mixed to positive relative to the overall growth of business process and IT outsourcing they were clear on continued strength of the offshore and global services market. Despite the pressure for [...]
Lee Ann Moore, Chief Marketing Officer In 2008 the Public Utility Commission of Texas (PUCT) finalized a multi-billion dollar plan to increase the Electric Reliability Council of Texas’ transmission capacity by building 2,200 miles of new transmission lines and related facilities. These facilities are targeted to areas of future wind generation. Oncor, a regulated electric [...]
The 2009-10 EquaTerra European ITO service provider performance and satisfaction (SPPS) studies found that outsourcing buyers have high levels of satisfaction with the performance of their service providers, as well as the degree to which outsourcing efforts had achieved their original benefits sought. This trending held true across all of the geographic markets covered and was the highest among BeLux ITO buyers.
Rich Boswell, EquaTerra Project Director Recently an analyst from a well known research firm published an article stating that “cloud security is better than what you have today.” In it the analyst bases his argument on customers trusting cloud providers like ADP and Salesforce.com with sensitive information, so why not just trust cloud providers and [...]
Anne Clifford, Senior Advisor, Human Resources Advisory Services On October 7th, 2010 ADP announced its acquisition of MasterTax, LLC and MasterTax Services, LLC. The release stated, “We look forward to leveraging our combined expertise in tax and compliance services, as well as introducing MasterTax’s clients to ADP’s broad offering of proven solutions.” Here are EquaTerra’s [...]
Dominique Kindt, Regional Director, Belgium and Luxembourg Given the BeLux and Europe-wide trend for increased levels of outsourcing, a positive finding from EquaTerra’s latest European outsourcing study is that 84 percent of participating organisations are satisfied with their service provider and 86 percent would recommend their service provider to another outsourcing buyer. The situation is [...]
Stan Lepeak, Managing Director, EquaTerra Global Research I recently participated in an equity analyst event focused on the IT services and software markets, hosted by Karl Keirstead of Kaufman Brothers. In addition to being one of the most competent sell-side analysts covering the business and IT services market, Keirstead is also one of the more [...]
Carl-Henrik Hallström, Regional Director, Nordic region Achieving cost savings was identified as the most important outsourcing driver for future outsourcing efforts with 67 percent of participants in this year’s EquaTerra European Service Provider Performance and Satisfaction Study. The figure was even higher for the Nordic region at 72 percent. Access to skills and quality improvement [...]
Nico Boot, EquaTerra’s Executive Director, Europe This year’s EquaTerra European Service Provider Performance and Satisfaction Study has highlighted many Europe-wide and country-specific outsourcing trends. Overall the satisfaction with the service providers was quite good – 84 percent of all participating organisations are satisfied. Also, most respondents (73 per cent) said that the initial reasons for [...]
