Lee Ayling, Managing Director, UK Information Technology Advisory In an outsourcing relationship it’s not uncommon for there to be pain points or situations where expectations and delivery are not aligned. Today, EquaTerra is advising organisations to invest their energy in tackling these issues to maximise the value of a contract rather than considering ending a [...]
Stan Lepeak, Managing Director, Global Research with Vicki Phelan, Managing Director, Pharmaceutical and Life Sciences Practice New EquaTerra research and field experience from the EquaTerra pharma practice is tracking the growing trend of life sciences and pharma R&D outsourcing (RDO). While the global pharma industry is of the most experienced when it comes to back-office [...]
Vicki Phelan, Managing Director, Pharmaceutical and Life Sciences Practice with Stan Lepeak, Managing Director, Global Research I have just completed a five city North America tour in which I presented new EquaTerra research findings on trends in the life sciences and pharma research and development outsourcing (RDO). While the global pharma industry is of the [...]
Phil Brooke, Principal Consultant, Financial Services Practice ‘Going green’ is a key component of most financial institutions’ corporate social responsibility policies, but there is increasing recognition that it has the potential to deliver much wider business benefits including bottom line cost savings and investment avoidance. The financial services sector has been slower than many other [...]
Brian Walker, Managing Director, IT Consulting As 2011 quickly approaches, our clients are asking about the areas in which they should focus their attention, and those in which the greatest opportunities for improvement exist. Following are some of our thoughts, highlighting areas in which our clients are achieving significant value or managing risk within their [...]
Stan Lepeak, Managing Director, Global Research US president Barack Obama recently completed a trip to India as part of a four country Asia tour. While the India visit was light on new policy initiatives, outside of some arms deals and US support for India becoming a permanent member of a reorganized United Nations security council, [...]
Mark Trepanier, Managing Director, Human Resources Practice I tuned in today for an interesting discussion from Horses for Sources on the search for innovation in shared services and outsourcing. The dialogue reinforced that the first step is a clear definition of innovation: Is innovation about efficiency or an improved service experience? Is it input-focused or [...]
Stan Lepeak, Managing Director, Global Research Results from the recently released inaugural edition of the EquaTerra global FAO service provider performance and satisfaction (SPPS) study reflect positively on the FAO marketplace. Eighty-five percent of all respondents involved in this study indicate that their organizations going forward will continue to outsource at the same or higher [...]
Jim Koenig, EquaTerra Client Executive, Human Resources Advisory A challenge in establishing an HR services delivery function is determining the performance measures to govern the services. This applies whether the service delivery model is internal shared services, outsourcing or a hybrid. There are many factors to consider, such as: what are the desired outcomes from [...]
Stan Lepeak, Managing Director, Global Research Results are in from a new EquaTerra FAO market study and they are very positive, both on FAO delivering the benefits users seek and the performance of FAO service providers. For example, ninety-one percent of all respondent organizations are satisfied with the Finance and Accounting (F&A) services being delivered [...]
