Stan Lepeak, Managing Director of Global Research EquaTerra released the results of its 4Q10 global Pulse survey via a webcast held on Wednesday, January 26th. As it regularly does in the fourth quarter Pulse survey, EquaTerra polled leading services providers and its advisors on what they projected as the most impactful trends in the business [...]
Stan Lepeak, Managing Director, Global Research EquaTerra recently released the results of the 2010 global Legal Pulse survey. In it EquaTerra polled more than 40 of the top third-party North American and European law firms that support and advise buyers on outsourcing efforts. The Legal Pulse is similar to EquaTerra’s long-standing global service provider/advisor Pulse [...]
Anthony Allinson, Senior Advisor, IT Advisory Services, United Kingdom This year’s study shows the original western global providers, and to some extent the larger heritage Indian providers, struggling with lower client satisfaction scores for Application Management than in previous years. This is thought to be driven by the scale and complexity of these global deals. [...]
Martin Molloy, Principal Consultant, Information Technology Advisory, Europe and Asia Pacific Eighty-two percent of all organisations participating in this year’s UK study have outsourced part, or all of their Infrastructure Management and as such it is the most mature IT outsourcing process. 2010 may become cited as the year when cloud computing finally reached the [...]
Tony Rawlinson, Managing Director, Financial Services Advisory, Europe & Asia Demand for outsourcing remains strong in the UK Financial Services (FS) sector with almost 70 percent of FS organisations in this year’s study planning to increase their use of outsourcing. There is also evidence that outsourcing is increasingly being used as a strategic tool to [...]
Stan Lepeak, Managing Director, Global Research EquaTerra will soon release the results of the 2010 global Legal Pulse survey. The 2009 edition focused on European counsel while this year the study was expanded to incorporate feedback from counsel in North America. EquaTerra polled approximately 70 senior legal counsel in more than 40 of the top [...]
John Mackie, UK Public Sector Lead Nineteen percent of the outsourcing contracts reviewed in the EquaTerra 2010 UK IT Service Provider Performance and Satisfaction Study were for public sector organisations, representing both central and local government and non departmental public bodies (NDPBs). Given the political and economic climate in which these organisations are currently operating, [...]
Rick Bertheaud, Finance and Accounting Managing Director, North America Stan Lepeak, Managing Director, Global Research When it comes to finance and accounting outsourcing (FAO), the tides are shifting from large, complex, multi-tower deals in which many processes are bundled into a single outsourcing transaction to fewer processes or even single-process outsourcing transactions. Many FAO buyers [...]
Rick Bertheaud, Finance and Accounting Managing Director, North America Stan Lepeak, Managing Director, Global Research Inquiring minds want to know – is there a quantifiable difference in the service quality between the multinational finance and accounting outsourcing (FAO) providers (e.g. Accenture, IBM, HP, Capgemini and Steria) and the rising class of India-based FAO suppliers (e.g. [...]
