Cliff Justice Stan Lepeak Business success today is predicated on working both faster as well as smarter. Advances in information technology and telecommunications, as manifested in the Internet, highly complex enterprise software systems, and process automation, have helped enable organizations to work increasingly faster and on a global scale. In many respects, it is working [...]
Stan Lepeak, Director, Research, KPMG Advisory The use and monetization of social media is one of the hottest topics in the market for 2011. Setting aside the dot.com like valuations of firms such as Facebook, Twitter, LinkedIn and Groupon, social media is transforming how consumers, business professionals, business and organizations interact and communicate. Whether aggregating [...]
Dave Kirk Stan Lepeak Call centers, whether supporting internal staff or external customers and prospects, are a functional area that in most user organizations could benefit from greater standardization and economies of scale. Like many business activities, contact centers have often grown in loosely managed and uncoordinated ways. This seems especially true when the centers [...]
Lee Ann Moore Large-scale organizational changes, such as mergers or acquisitions, offer significant opportunities for improving profitability and cash flow through optimizing the delivery of internal operations. Yet many organizations become overwhelmed with the amount of data, decisions, and deadlines they face during mergers, divestitures, or layoffs. How can operations be optimized in times of [...]
