Nico Boot, Executive Director Europe and Asia Pacific Most organisations make the mistake of drawing up new contracts based on negative experiences in the past. A better way to determine the appropriate option when a contract comes to an end is to carry out the final annual review of the sourcing strategy, look ahead at [...]
Stan Lepeak, Director, Research, SSOA There is increasing evidence of a growing disparity between the available global labor pool and the available pool of labor with the skills required for many services and higher-end manufacturing jobs. The April, 2011 edition of KPMG’s High Growth Markets details rising wages and looming labor shortages in China as [...]
Rudolf Liefers, senior advisor, Sourcing Management In past decades a large number of IT-outsourcing contracts were signed and transitions made. The business case for outsourcing was often made around efficiency, cost reduction and more predictable service levels. In the following years, additional goals were incorporated, such as quality management and regulatory compliance. This often shifted [...]
Stan Lepeak, Director, Research, Shared Services and Outsourcing Advisory Often buyers have viewed global sourcing as a series of discrete options and capabilities (e.g., internal services, shared services, offshore captives, business process outsourcing and information technology outsourcing (ITO)) rather than a continuum of integrated service models. This is similar to the legacy perspective of viewing [...]
