Claudio Altini, Managing Director, BPO, Europe & Asia Vivek Nijhon, Head of Global Sourcing As organisations outsource an ever-greater number of services, offshore locations for service delivery beyond India are increasingly of interest to buyers. There are numerous drivers for this requirement, such as spreading risk, in terms of cost inflation or disaster recovery for [...]
Stan Lepeak, Director, Research, Advisory Services Unless you have been spending time under the proverbial rock you know that cloud computing is the “hot” topic in the business and IT services marketplace for 2011. There’s no denying cloud computing is a hot topic, especially among those vendors and service providers selling cloud offerings. The more [...]
Stan Lepeak, Director, Research, KPMG SSOA practice Jim Low, Partner, KPMG Audit practice The “Dodd-Frank Act” is not top of mind among many sourcing professionals. Officially labeled the “Dodd–Frank Wall Street Reform and Consumer Protection Act (H.R. 4173)”, this Act was introduced in the US Senate in 2009 and signed into law in July 2010 [...]
Sanjaya Krishna, KPMG LLP Advisory Principal, Contract Compliance John Hair, KPMG LLP Advisory Director, Risk and Compliance It is critical to have control mechanisms in place to manage your organization’s social media activity—and to understand your risks in the adoption and use of this rapidly evolving business enabler. KPMG is assisting out client organizations in [...]
Teri Robinson Formerly EquaTerra, now KPMG, we are excited to share expanded insights to support a smarter, empowered enterprise. Thus, we will highlight KPMG studies to better enable your analysis, planning and decision-making processes, ideally making you more effective in your role. Late last year KPMG collaborated with CFO Research Services on a study to [...]
Christian Moens, EquaTerra Are you seeking an alternative to staff reductions as a means to achieving cost savings in procurement? As Chief Financial Officers (CFOs) are taking ever-greater responsibility for their procurement functions, there are real opportunities available to optimise efficiency both in terms of costs as well as quality of services. In order to [...]
Noel Cullen, Principal Advisor, KPMG in the UK The recently published UK Independent Banking Commission’s (IBC) interim report has recommended that major banks separate their retail operations from higher-risk activities. Were such a requirement introduced, changes on this scale would have a significant impact on banks’ IT strategies. Change of this nature would almost certainly [...]
Jeri Lykke, Senior Manager, Shared Services and Outsourcing Advisory Picture this: you’re the client leader of a mid-market, multi-process human resources outsourcing (HRO) implementation. The project has been preceding well with requirements defined, configuration and conversion activities running as planned, and your team has prepared a thorough testing plan and test cases ahead of user [...]
Jeri Lykke, Senior Manager, Shared Services and Outsourcing Advisory A few years ago, I observed the following discussion during a Human Resources outsourcing (HRO) transition and implementation status meeting. The client described significant issues with the initiation of User Acceptance Testing, detailed relevant associated risks and asked that the project’s status be changed to Red. [...]
