Payroll: Far from a Commodity Process

Anne Clifford, Manager, Shared Services and Outsourcing Advisory For years, many businesses and analysts have incorrectly classified payroll processing as a commodity. After all, if workers are being paid on time at a cost effective price point, all’s good on the payroll front, right? Wrong, especially these days when this process, the largest spend in [...]

Public Sector ERP Implementation – Insights from Front-Line Peers

Elizabeth Newman, Senior Advisor, Shared Services and Outsourcing Advisory ERP systems have the potential to deliver significant cost savings, productivity boosts and efficiency gains to public sector organizations. But their implementation is fraught with complex technological challenges, are highly disruptive in how core business processes are conducted, and are highly prone to timeline extensions and [...]

Social Media: Balancing Controls with Creativity

Sanjaya Krishna, KPMG LLP Advisory Principal, Contract Compliance and US Digital Services Leader John Hair, KPMG LLP Advisory Director, Risk and Compliance Social media programs are designed to promote and support engagement with client communities and proper governance can help deliver a positive return for this marketing investment.  Social Media use is increasingly essential in [...]

Outsourced and Optimised the Back Office? What’s Your Next Competitive Advantage?

Jonathan Burr, Sourcing Advisory, KPMG in the UK Back office functions, such as Information Technology, Human Resources and Finance and Accounting, have executed complex and innovative strategies to deliver cost savings and improved service levels which seem commonplace today. With improved efficiency having already been achieved through activities such as the creation of shared service [...]