The 2011 Dutch Strategic Outsourcing Study: The Most Extensive to Date
Nico Boot, Partner, KPMG Sourcing Advisory
This year, more than 170 organisations participated in the Dutch EquaTerra Strategic Outsourcing Study, and over 500 unique IT outsourcing contracts, with an annual value of over €4 billion, were evaluated.
This year’s results highlight that organisations expect to expand their use of outsourcing – with 56 percent of respondents telling us they plan to outsource more. This growth is evenly spread across the entire portfolio of IT services – Application Management, (including development and managed project services), Infrastructure Management (including data centre hosting and managed network services) and End-User Management (including managed desktop services and helpdesk provision). Cost reduction remains the primary driver for outsourcing. However, we are now seeing other drivers such as access to skills, speed to market and financial flexibility becoming more important, indicating that the economy is recovering from the financial crisis.
This year we also asked a question about cloud computing and 23 percent of the organisations have already deployed cloud computing of some kind, while another 21 percent are launching efforts in the coming 12 months. Throughout the year, customer demand for IT services delivered from the cloud increased, and this is set to continue in 2011 and beyond. This shift in the way IT services are being purchased and consumed represents both challenges and opportunities.
The research findings tell many stories, for example, the fact that the majority of participants rate their ability to manage and govern their service providers as weak or average, and the different KPIs that have the biggest impact on general satisfaction. There is a fascinating story behind every statistic in this report. Click here to read the 2011 Dutch Strategic Outsourcing Study management summary.
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