KPMG polled REFM outsourcing buyers and service providers on changes to demand and preferences for a range of outsourcing delivery and management model options.
Stan Lepeak, Director Global Sourcing Advisory Research Doug Burr, Senior Manager, Advisory KPMG LLP (US) and KPMG Holdings Limited (UK) recently released the results of its inaugural Real Estate and Facilities Management (REFM) Pulse survey. This survey is the newest addition to the Pulse family of research studies. Similar to the other KPMG Pulse surveys, [...]
Dave Brown, Principal, Shared Services and Outsourcing Advisory, KPMG LLP ( US) Information technology outsourcing (ITO) continues to push the capabilities of service delivery to buyers using more efficient and seamless interfaces. Cloud computing services begin to take the next step by attempting to hide the entire infrastructure and allowing you to simply pay for [...]
Lee Ayling, Partner, Sourcing Advisory, KPMG in the UK Would you like your service provider partners to deliver innovation in your organisation’s outsourcing contracts? The answer is probably yes. Can you define innovation? The answer is probably no. This is a scenario experienced by many managers of outsourcing contracts getting to grips with innovation. Before [...]
It’s a lot of time, resources and patience if you’re just looking for the right number. John Masley, Senior Manager, KPMG Shared Services and Outsourcing Advisory Just about every outsourcing contract has a benchmarking clause. The threat of the word itself strikes fear in most providers. Objectively, can your business really manage the time-out, direct and indirect [...]
Stan Lepeak, Director, Global Sourcing Advisory Research KPMG is pleased to release the Europe, Middle East and Africa (EMEA) region (RC) market findings from its 2Q11 Global Sourcing Advisory Pulse survey. These findings represent an extract from the Global 2Q11 KPMG Pulse survey, and are based on the views of our firms’ advisors that primarily [...]
