Marc Stark, Director, Shared Services and Outsourcing Advisory The Extended Global Enterprise (EGE) is the next level of maturity in global business services. In this model, leading companies are going beyond labor arbitrage and transactional processing. Instead, they’re breaking down functional silos and assembling capabilities – whether retained, outsourced, shared or distributed around the world [...]
Jim Low, FS Audit Partner / Leader Americas FS Center of Excellence, KPMG LLP (US) Signed into law in July 2010, the Dodd-Frank Act places regulation of the financial industry in the hands of the federal government. With its overarching goals of promoting the financial stability of the United States through improved accountability and transparency, [...]
Rick Bertheaud, Principal, Management Consulting High-performing shared services organizations go well beyond the basic value proposition of efficiency and effectiveness. They focus on customer relationship management (CRM) to improve their strategic relevance, deliver long-term value and elevate the shared services brand. But CRM is just the beginning. The next step is to evolve from managing [...]
Stan Lepeak, Director, Global Sourcing Advisory Research Vicki Phelan, Director, Shared Services and Outsourcing Advisory supporting the Pharma and Life Sciences Industry KPMG Management Consulting recently completed a market study assessing how North American-based medical device firms are approaching efforts to improve to global business services (GBS). Other KPMG research conducted across multiple industries typically [...]
