Bob Cecil, Principal, Shared Services and Outsourcing Advisory, KPMG LLP
This is the second in a three part series on GBS sustainability (read Part 1 here).
Gaining integration synergies
So how do companies go beyond the initial organizational issues to gain the opportunities inherent in a GBS? In many ways, it is by establishing the GBS as a sound business in and of itself—a business that has to have a clear value proposition, full-service methodologies, loyal customers, talented employees, responsive infrastructure, and operating capital to keep it growing and thriving. We have listed here 10 important themes that every GBS should embrace, and you can see these are very different than the traditional functional shared services organization.
Join us next time for a discussion on the importance of governance and cross-functional integration.
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