Taking a Pulse on Global Business Services – Short Term Progress but a Long Term Journey

Stan Lepeak, Global Research Director, KPMG LLP

KPMG recently released  the results of its quarterly, global 1Q14 Sourcing Advisory Pulse surveys. These Pulse surveys provide insights into trends and projections in end-user organizations’ usage of global business services (GBS). The learnings are gleaned from KPMG firms’ advisors, who are working closely with end-user organizations that are actively exploring or undertaking GBS initiatives, as well as from leading global business and IT service providers.

The first quarter edition of the Sourcing Advisory Pulse performed a recurring and ongoing analysis on general trends in the used of shared services, outsourcing, and global business services, including market demand and deal characteristics for third party services.  It also took a deeper dive into the macro state of the GBS market and the impact current economic and geopolitical market conditions are having on global sourcing.  The following are the key findings from this quarter’s Sourcing Advisory Pulse survey.

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