Looking at ITO Contract Renewals, Restructures, Rebids, and Insourcing Through a New Lens

Randy Wiele, Director, KPMG LLP The brave-hearted souls tasked with tackling end-of-contract-term decisions or other event-driven changes to information technology outsourcing (ITO) agreements know all too well that many things have changed since they inked their first, second, or even third deal. While the traditional objectives of ITO were primarily around operational stability, lower cost, [...]

Baby Boom Generation of Contracts to Rebid or Renegotiate

Jerry Klawitter, Director, KPMG LLP Carlos Llaguno, Senior Associate, KPMG LLP You needed some creative solutions, needed to lower operational and labor costs, needed to free up staff for more strategic initiatives, needed to gain access to world-class capabilities, needed access to industry-specific expertise, needed to better align the internal IT organization with business requirements… [...]

Outsourcing Contract Complexity

Stan Lepeak, Global Research Director, KPMG LLP Advisory Marc Stark, Director, KPMG LLP Advisory KPMG released the results of the 2012 edition of the global Legal Pulse survey earlier this year. This was the third annual edition of the Legal Pulse, one in the family of recurring Pulse research studies. These Pulse surveys provide insights [...]

Today’s Five Imperatives for Renewing Your Outsourcing Contracts

By Dave Brown, Partner, KPMG Shared Services and Outsourcing So it’s time to renew one or more of your outsourcing contracts. No, you really wouldn’t rather have a root canal. Renewing or re-competing today is much better than it was a few years ago, so let’s take a quick look at how things have changed. [...]

Outsourcing and the Extended Global Enterprise

Marc Stark, Director, KPMG Shared Services and Outsourcing Advisory The Extended Global Enterprise (EGE) is the next level of maturity in global business services. In this model, leading companies are going beyond labor arbitrage and transactional processing. Instead, they’re breaking down functional silos and assembling capabilities – whether retained, outsourced, shared or distributed around the [...]

What to Look for in Next-Generation ITO Deals

Dave Brown, Principal, KPMG Advisory Services When you established your IT outsourcing agreement, you probably did the deal and put it in a drawer, so it may have been a few years since you’ve thought about IT contracts. But now that your contract is coming up for renewal, how can you make the most of [...]

Developing an End Strategy for Your Outsourcing Contract

Nico Boot, Executive Director Europe and Asia Pacific Most organisations make the mistake of drawing up new contracts based on negative experiences in the past. A better way to determine the appropriate option when a contract comes to an end is to carry out the final annual review of the sourcing strategy, look ahead at [...]

Applying LEAN Management Principles Improves IT Outsourcing Effectiveness

Rudolf Liefers, senior advisor, Sourcing Management In past decades a large number of IT-outsourcing contracts were signed and transitions made. The business case for outsourcing was often made around efficiency, cost reduction and more predictable service levels. In the following years, additional goals were incorporated, such as quality management and regulatory compliance. This often shifted [...]

Preparing for the Worst: Contracting with the Most Difficult Service Providers

Stan Lepeak, Managing Director, Global Research EquaTerra recently released the results of the 2010 global Legal Pulse survey. In it EquaTerra polled more than 40 of the top third-party North American and European law firms that support and advise buyers on outsourcing efforts. The Legal Pulse is similar to EquaTerra’s long-standing global service provider/advisor Pulse [...]

EquaTerra 2010 Legal Pulse Survey Results: Outsourcing Contract Complexity Continues to Increase (and This Is Not a Bad Thing….)

Stan Lepeak, Managing Director, Global Research EquaTerra will soon release the results of the 2010 global Legal Pulse survey. The 2009 edition focused on European counsel while this year the study was expanded to incorporate feedback from counsel in North America. EquaTerra polled approximately 70 senior legal counsel in more than 40 of the top [...]