New Study Shows Major Investment in Global Business Services

Companies to spend $40 billion annually. Analytics, IT, and talent cited as success factors.  Global Business Services (GBS) is a next generation operating model for driving performance, added value, and deeper savings in business services. Among other benefits, GBS can help organizations to lower costs, get products to market faster by using their process footprint, [...]

A Telling Tale about Talent

Stan Lepeak, Global Research Director, KPMG LLP Advisory KPMG recently completed its semiannual global market study on the state of the finance function. KPMG released the first of an ongoing wave of findings and analysis from this study in early November.  In addition to assessing organizations’ finance functions’ performance levels, key issues and needs, and [...]

The New(ish) Role for IT and the IT Group

Matt Bishop, Global Managing Principal, CIO Advisory Stan Lepeak, Global Research Director, KPMG LLP Technology change—and complexity—continues to increase. This is nothing new but in the context of cloud, “big data,” BYOD, and social media, the pace of change is accelerating. Expectations of what Information Technology (IT) can bring and what the IT group should [...]

The Dark Side of Talent Analytics

Tim Payne, Partner, Global Centre for HR Transformation, KPMG in the UK Talent analytics is a very seductive topic. Most HR professionals are longing for a way to put some numbers and science to the art of people management—a longing driven by insecurities after years of unflattering comparisons with our associates in Finance and Marketing, [...]

What is Acceptable Risk in Managing Big Data?

Few enterprises world-wide can claim  to have ‘mastered’ the skills of managing their Big Data challenges, yet many are looking to make dramatic increases in capital investment in business analytics. No doubt, managing Big Data is a mission-critical imperative for almost any organization operating in today’s business environment. And it is precisely because it is so integral that this increase [...]

Turning Big Data into Valuable Analytics

By Eddie Short, KPMG in the UK Everywhere I go, people want to talk about Big Data. And rightfully so: thanks to the latest digital developments, businesses can now capture, store, and manage massive volumes of data from a wide range of internal and external sources. This offers companies much easier access to a rich [...]

Global Business Services in the Driver’s Seat: Cost is still important, but value and business imperatives are the accelerator

Rick Bertheaud, Principal, KPMG LLP Enterprises of all sizes and in all industries have adopted and expanded their use of shared or global business services (GBS) in the last two years. While cost reduction has always been the price of entry, GBS is now viewed as a driver of efficiencies, value, and fresh ideas across [...]

Analytics in Retail Banking, Part 2: Articulating the Value Proposition of Customer Insight and Analytics

Neel Arya, Director, KPMG in the UK Stan Lepeak, Global Research Director, KPMG LLP Advisory This is the second in a five-part series on the importance of improved data analytics among retail banks.  Clearly articulating the value proposition of customer insight and analytics through appropriate metrics and business cases Customer insight and analytics teams in [...]

Analytics in Retail Banking, Part 1: Gaining Better Customer Insights

Neel Arya, Director, KPMG in the UK Stan Lepeak, Global Research Director, KPMG LLP Advisory KPMG LLP research and client engagements find that the retail banking sector is coming to an inflection point that will decide whether major banks can turn their customer insight and analytics into true competitive advantage, or risk losing market share [...]

Taking a Pulse on the Global Business Services Market: Webcast Highlights

Stan Lepeak, Global Research Director, KPMG LLP Advisory KPMG recently released the results of its global 3Q12 Sourcing Advisory Pulse surveys. These Pulse surveys provide insights into trends and projections in end-user organizations’ usage of global business services (GBS). Below are highlights excerpted from the webcast held on October 25.  It was attended by me, [...]