The Survey Says: F&A BPO is a Strong Market (And there is plenty of room for expansion)

Stan Lepeak, Global Research Director, KPMG LLP and Ron Walker, Principal, KPMG LLP; featuring Phil Fersht KPMG and Horses for Sources (HfS) recently conducted a broad industry study, and spoke with 1355 stakeholders who buy, sell, and advise on sourcing services. Of that, we interviewed 170 customers of F&A BPO at length. Here is the [...]

F&A’s 2013 Service Delivery Game Changers: Hybridization, Verticalization, and Cloud Solutions

By Ron Walker, Principal, KPMG Management Consulting Buyers, providers, advisors, analysts, and market watchers alike know that finance and accounting (F&A) has never been the frontrunner outsourced business process function. Yet, the “2013 State of Outsourcing” study, conducted by HfS Research with support from KPMG, shows that F&A is picking up outsourcing steam. Indeed, the [...]

Analytics in Retail Banking, Part 5: Leveraging Outsourcing for Improved Analytics

Neel Arya, Director, KPMG in the UK Stan Lepeak, Global Research Director, KPMG LLP Advisory This is the last in a five-part series on the importance of improved data analytics among retail banks (read Part 1, Part 2, Part 3, and Part 4 here).  Preparing to take advantage of the opportunities of outsourcing as the [...]

Analytics in Retail Banking, Part 4: Getting Leadership Truly on Board

Neel Arya, Director, KPMG in the UK Stan Lepeak, Global Research Director, KPMG LLP Advisory This is the fourth in a five-part series (read Part 1, Part 2, and Part 3 here) on the importance of improved data analytics among retail banks.  Making insights and analytics resonate with senior leadership to support the business decision-making [...]