Stan Lepeak, Global Research Director, KPMG LLP Advisory Ten years back big ticket human resources outsourcing (HRO) was becoming the rage in sourcing circles. Service providers and their clients were designing and chasing global “mega” HRO deals ($1+ billion TCV) designed to streamline processes, reduce costs, drive progress, get HR execs a “seat at the [...]
Stan Lepeak, Global Research Director, KPMG LLP Advisory KPMG LLP (KPMG) recently released the results of its global 1Q13 Sourcing Advisory Pulse surveys. These Pulse surveys provide insights into trends and projections in end-user organizations’ usage of global business services (GBS). Two prior blogs (click here for the first and second in series) reviewed various [...]
Stan Lepeak, Global Research Director, KPMG LLP Advisory KPMG International recently released the results of its global 1Q13 Sourcing Advisory Pulse surveys. These Pulse surveys provide insights into trends and projections in end-user organizations’ usage of global business services (GBS). A prior blog reviews the highlights of this quarter’s Pulse. Organizations are continuing to expand [...]
Stan Lepeak, Global Research Director, KPMG LLP Advisory KPMG recently released the results of its global 1Q13 Sourcing Advisory Pulse surveys. These Pulse surveys provide insights into trends and projections in end-user organizations’ usage of global business services (GBS). The learnings are gleaned from KPMG International member firms’ (KPMG firms’) advisors, who are working closely [...]
Stan Lepeak, Global Research Director, KPMG LLP Advisory As organizations expand their collective global business services (GBS) efforts they are increasingly diversifying the geographic locations from which they source services and in which they established captive shared services centers. While India remains a top destination and source for services, other markets are growing in relative [...]
By Ron Walker, Principal, KPMG Management Consulting Buyers, providers, advisors, analysts, and market watchers alike know that finance and accounting (F&A) has never been the frontrunner outsourced business process function. Yet, the “2013 State of Outsourcing” study, conducted by HfS Research with support from KPMG, shows that F&A is picking up outsourcing steam. Indeed, the [...]
Stan Lepeak, Global Research Director, KPMG LLP Advisory KPMG recently released the results of its global 4Q12 Sourcing Advisory Pulse surveys. These Pulse surveys provide insights into trends and projections in end-user organizations’ usage of global business services (GBS). A prior blog reviews the highlights of this quarter’s Pulse. As is does in each [...]
Stan Lepeak, Global Research Director, KPMG LLP Advisory KPMG recently released the results of its global 4Q12 Sourcing Advisory Pulse (Pulse) surveys. These Pulse surveys provide insights into trends and projections in end-user organizations’ usage of global business services (GBS). A prior blog reviews the highlights of this quarter’s Pulse. Below are the results from [...]
Stan Lepeak, Global Research Director, KPMG LLP Advisory KPMG recently released the results of its global 4Q12 Sourcing Advisory Pulse surveys. These Pulse surveys provide insights into trends and projections in end-user organizations’ usage of global business services (GBS). The learnings are gleaned from KPMGI member firms’ advisors, who are working closely with end-user organizations [...]
Bob Cecil, Principal, Shared Services and Outsourcing Advisory, KPMG LLP This is the third in a three part series on GBS sustainability (read Part 1 and Part 2 here). The importance of governance and cross-functional integration Once the value proposition and themes are established and embraced, the real GBS journey can begin. Because the predominant [...]