Stan Lepeak, Director, Global Research, Management Consulting KPMG recently released the results of its global 4Q11 Sourcing Advisory Pulse Survey. The Pulse surveys provide insights into trends and projections in end-user organizations’ usage of global business services (GBS). The learnings are gleaned from KPMG firms’ advisers, who are working closely with enterprises that are actively [...]
Marc Stark, Director, Shared Services and Outsourcing Advisory The Extended Global Enterprise (EGE) is the next level of maturity in global business services. In this model, leading companies are going beyond labor arbitrage and transactional processing. Instead, they’re breaking down functional silos and assembling capabilities – whether retained, outsourced, shared or distributed around the world [...]
Stan Lepeak, Director, Global Sourcing Advisory Research Vicki Phelan, Director, Shared Services and Outsourcing Advisory supporting the Pharma and Life Sciences Industry KPMG Management Consulting recently completed a market study assessing how North American-based medical device firms are approaching efforts to improve to global business services (GBS). Other KPMG research conducted across multiple industries typically [...]
Organizations need to understand the maturity of their service delivery capabilities so they can measure progress in improving them over time and understand how far and fast to push these improvement efforts. In addition to measuring the own internal performance and improvement levels, they ideally need to also compare themselves to their peers.
Stan Lepeak, Director Global Sourcing Advisory Research Doug Burr, Senior Manager, Advisory KPMG LLP (US) and KPMG Holdings Limited (UK) recently released the results of its inaugural Real Estate and Facilities Management (REFM) Pulse survey. This survey is the newest addition to the Pulse family of research studies. Similar to the other KPMG Pulse surveys, [...]
Stan Lepeak, Director, Global Research, Shared Services and Outsourcing Advisory In the KPMG 2Q11 Sourcing Advisory Global Pulse survey, we polled the firms’ sourcing advisors as well as leading third-party business and IT service providers to assess the skills of typical end-user organizations around various cloud computing capabilities such as understanding the technical underpinnings of [...]
Dwayne Prosko, Director, Shared Services and Outsourcing Advisory As CFOs are increasingly chartered with identifying cost savings opportunities without undermining the core finance and accounting (F&A) function, and helping move the company forward while driving revenue growth, a growing number of leading organizations are adopting strategies that leverage a global footprint combined with an Extended [...]
Cliff Justice Stan Lepeak Business success today is predicated on working both faster as well as smarter. Advances in information technology and telecommunications, as manifested in the Internet, highly complex enterprise software systems, and process automation, have helped enable organizations to work increasingly faster and on a global scale. In many respects, it is working [...]
