Business Process Management: What You Manage is Key to Strategic Business Alignment

Anand Sekhar, KPMG Director, Advisory Services Unlike much process management or process optimization, Business Process Management (BPM) is about large, overriding processes that support the business strategy in fundamental yet agile ways. As such, a larger view, better management and measurement, and a key understanding of the business will generate success. Here, I’ve listed our [...]

Third-Party Vendor Services for Banks: Managing Risks in Today’s Regulatory Environment

Eugene Kublanov, Managing Director, Shared Services and Outsourcing Advisory Greg Matthews, Managing Director, Risk Consulting For today’s banks, managing third-party vendors and suppliers has never been more challenging. We would like to talk about these challenges, effective ways to address them, and the tools available to help banks mitigate risks related to third-party vendors. First [...]

With Software Overspend Running Rampant—and Unrecognized—What’s a CIO To Do?

By Marc Snyder, Managing Director, KPMG Management Consulting, and Amin Qazi, Director, KPMG Management Consulting Think $12.3 billion annual overspend on commercial off-the-shelf (COTS) is a big wallop to U.S. companies’ pocketbooks? KPMG LLP (KPMG) believes the dollar amount may be considerably higher than that estimate, presented in independent research firm Opinion Matters’ “Software Efficiency [...]

What’s Green on the Outside and Red on the Inside? Service level agreements and watermelons.

By Dave Brown, Principal, KPMG LLP Advisory An odd comparison to be sure, but too often, we have found that executives see only the green on the outside of a service relationship while everyone else closer to the middle of it sees red.  I call it the “watermelon effect.” All sourcing arrangements have some kind [...]

Governing IT Governance: Key Strategies for the CIO

Harvey Okin, Director, CIO Advisory   In an April 2012 article for CIO magazine, Houston, We Have an IT Governance Problem, I talked about the key to a well-functioning governance framework—keep constant watch for any problems and act at the first signs of trouble. All that might seem like common sense, but proper governance is [...]

The Social Media Imperative for Banks

Stan Lepeak, Global Research Director, KPMG LLP Advisory Social media is a “hot” topic on the agenda of any firm that has customer-facing operations and offerings and this is especially true in the banking industry. Banks have always been big users of information technology and aggressive adopters of new technologies. As a result, banking has [...]

Best-of-breed Governance for Best-of-breed Deals

Mark Voytek, Managed Governance Services Leader, KPMG LLP (U.S.) In the past several years, the global outsourcing market for large single-provider deals has flattened. Instead, buyers increasingly are seeking best-of-breed providers for specific services. Shared services centers, meanwhile, are incorporating more services, more functions, and more third-party resources as they strive to improve productivity and [...]

Social Media: Balancing Controls with Creativity

Sanjaya Krishna, KPMG LLP Advisory Principal, Contract Compliance and US Digital Services Leader John Hair, KPMG LLP Advisory Director, Risk and Compliance Social media programs are designed to promote and support engagement with client communities and proper governance can help deliver a positive return for this marketing investment.  Social Media use is increasingly essential in [...]

Global Sourcing – The Need for an Integrated Service Delivery Strategy and Model

Stan Lepeak, Director, Research, Shared Services and Outsourcing Advisory Often buyers have viewed global sourcing as a series of discrete options and capabilities (e.g., internal services, shared services, offshore captives, business process outsourcing and information technology outsourcing (ITO)) rather than a continuum of integrated service models. This is similar to the legacy perspective of viewing [...]

Service Levels for HR Services Delivery – An Evolution

Jim Koenig, EquaTerra Client Executive, Human Resources Advisory A challenge in establishing an HR services delivery function is determining the performance measures to govern the services. This applies whether the service delivery model is internal shared services, outsourcing or a hybrid. There are many factors to consider, such as:  what are the desired outcomes from [...]