Sanjaya Krishna, KPMG LLP Advisory Principal, Contract Compliance and US Digital Services Leader John Hair, KPMG LLP Advisory Director, Risk and Compliance Social media programs are designed to promote and support engagement with client communities and proper governance can help deliver a positive return for this marketing investment. Social Media use is increasingly essential in [...]
Stan Lepeak, Director, Research, Shared Services and Outsourcing Advisory Often buyers have viewed global sourcing as a series of discrete options and capabilities (e.g., internal services, shared services, offshore captives, business process outsourcing and information technology outsourcing (ITO)) rather than a continuum of integrated service models. This is similar to the legacy perspective of viewing [...]
Jim Koenig, EquaTerra Client Executive, Human Resources Advisory A challenge in establishing an HR services delivery function is determining the performance measures to govern the services. This applies whether the service delivery model is internal shared services, outsourcing or a hybrid. There are many factors to consider, such as: what are the desired outcomes from [...]
Stan Lepeak, Managing Director, Global Research One particular topic on which EquaTerra focused its recently released 3Q10 global advisor and service provider Pulse survey was the most common outsourcing governance models buyers are deploying in the market today and, more importantly, the degree to which these models are a good fit to the needs of [...]
Stan Lepeak, Managing Director, EquaTerra Global Research EquaTerra released the results of its 1Q10 EquaTerra advisor and service provider global Pulse Survey via a webcast on April 20, 2010. This quarter’s Pulse covered the usual topics of third-party business and IT services market demand trends, and market and deal characteristics, and took a deeper dive [...]
Tim Amatt, EquaTerra Project Director I recently had the opportunity to speak on the subject of governance to a large group of representatives from a number of leading service provider organisations. This was a great opportunity to discuss a subject which is unfortunately viewed by some as an add-on, or an afterthought, when service providers [...]
