Rick Bertheaud, Principal, Management Consulting High-performing shared services organizations go well beyond the basic value proposition of efficiency and effectiveness. They focus on customer relationship management (CRM) to improve their strategic relevance, deliver long-term value and elevate the shared services brand. But CRM is just the beginning. The next step is to evolve from managing [...]

Filed under: How to..., Shared Services by EquaTerra
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Anna Marie Detert, Director, People & Change, KPMG in the UK The creation and operation of a shared service centre is a significant investment for an organisation, yet the way staff are managed and motivated often reveals opportunities to increase their value, whether located on or offshore. While companies may have sophisticated human resource strategies [...]

Filed under: How to..., Offshore & Captive Centers, Shared Services by EquaTerra
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Organizations need to understand the maturity of their service delivery capabilities so they can measure progress in improving them over time and understand how far and fast to push these improvement efforts. In addition to measuring the own internal performance and improvement levels, they ideally need to also compare themselves to their peers.

Filed under: Benchmarking, Global Business Services, How to... by EquaTerra
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Lee Ayling, Partner, Sourcing Advisory, KPMG in the UK Would you like your service provider partners to deliver innovation in your organisation’s outsourcing contracts? The answer is probably yes. Can you define innovation? The answer is probably no. This is a scenario experienced by many managers of outsourcing contracts getting to grips with innovation. Before [...]

Filed under: How to..., Outsourcing by EquaTerra
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Jason Sahota, Senior Manager, Sourcing Advisory, KPMG in the UK Application support can become more efficient and better able to meet changing business needs. But there are common pitfalls and challenges to negotiate and critical success factors to be aware of on the journey from strategic vision to reality. The recent challenging economic climate has [...]

Filed under: How to..., Information Technology (IT), Process Transformation by EquaTerra
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Elizabeth Newman, Senior Advisor, Shared Services and Outsourcing Advisory ERP systems have the potential to deliver significant cost savings, productivity boosts and efficiency gains to public sector organizations. But their implementation is fraught with complex technological challenges, are highly disruptive in how core business processes are conducted, and are highly prone to timeline extensions and [...]

Filed under: Enterprise Systems, How to..., Public Sector by EquaTerra
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Jonathan Burr, Sourcing Advisory, KPMG in the UK Back office functions, such as Information Technology, Human Resources and Finance and Accounting, have executed complex and innovative strategies to deliver cost savings and improved service levels which seem commonplace today. With improved efficiency having already been achieved through activities such as the creation of shared service [...]

Filed under: Finance & Accounting, How to..., Human Resources, Information Technology (IT), Outsourcing, Shared Services by EquaTerra
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Sanjaya Krishna, KPMG LLP Advisory Principal, Contract Compliance John Hair, KPMG LLP Advisory Director, Risk and Compliance It is critical to have control mechanisms in place to  manage your organization’s social media activity—and to understand your risks in the adoption and use of this rapidly evolving business enabler.  KPMG is assisting out client organizations in [...]

Filed under: How to..., Knowledge Management, Market Trends and News, Outsourcing by EquaTerra
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Teri Robinson Formerly EquaTerra, now KPMG, we are excited to share expanded insights to support a smarter, empowered enterprise. Thus, we will highlight KPMG studies to better enable your analysis, planning and decision-making processes, ideally making you more effective in your role. Late last year KPMG collaborated with CFO Research Services on a study to [...]

Filed under: Finance & Accounting, How to..., Market Trends and News, Process Transformation by EquaTerra
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Christian Moens, EquaTerra Are you seeking an alternative to staff reductions as a means to achieving cost savings in procurement? As Chief Financial Officers (CFOs) are taking ever-greater responsibility for their procurement functions, there are real opportunities available to optimise efficiency both in terms of costs as well as quality of services. In order to [...]

Filed under: How to..., Outsourcing, Procurement by EquaTerra
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