Vicki Phelan, KPMG Director, Shared Services & Outsourcing, Life Sciences Advisory (Vicki Phelan is cofounder of Women in Shared Services and Outsourcing. She is a life-long networker and credits her success to the many people she’s met along the way.) Networking is big business today. Not just for those who network effectively, but for the [...]
Jerry Klawitter, Director, KPMG LLP Today’s outsourcing buyers have a wealth of delivery, contractual, provider, and location alternatives from which to choose. Yet, despite their increasing maturity, many buyers are missing the mark in attaining the most advantageous and strategically value-added outsourcing deals. This is in large part due to the sheer complexity caused by [...]
Bob Cecil, Principal, Shared Services and Outsourcing Advisory, KPMG LLP This is the third in a three part series on GBS sustainability (read Part 1 and Part 2 here). The importance of governance and cross-functional integration Once the value proposition and themes are established and embraced, the real GBS journey can begin. Because the predominant [...]
Bob Cecil, Principal, Shared Services and Outsourcing Advisory, KPMG LLP This is the second in a three part series on GBS sustainability (read Part 1 here). Gaining integration synergies So how do companies go beyond the initial organizational issues to gain the opportunities inherent in a GBS? In many ways, it is by establishing the [...]
Bob Cecil, Principal, Shared Services and Outsourcing Advisory, KPMG LLP Put on your skinny jeans and size up your GBS’s sustainability Major corporations and public sector organizations alike have been establishing integrated multifunctional, global business services organizations (GBS). While GBSs are more mature than the single-functional shared services, not everyone can utilize them as well [...]
By Rick Bertheaud, Principal, and Bryan Furlong, Global Management Consulting, KPMG What do cable TV, airlines and cellular phone services have in common with your shared service centers? Surly, late, and unpredictable businesses usually fail, but some subscription and loyalty-program businesses are so difficult to replace, we will just put up with the abuse. With [...]
It’s the conundrum of 2012. People are out of work, but companies are running out of talent. What’s a shared services center to do? Global business services (GBS) demand high-performance from the latest new hire to the most successful executive. Whether it’s outsourced, insourced, or a combo, your GBS should strive to be a preferred [...]
You may think you own the global process, but if your global business services are dependent upon a disconnected or uninterested IT group, breakdowns aren’t far ahead. A longstanding fractious relationship tends to exist between process owners and technology owners. Not to beat up exclusively on the IT folks, but with so much riding on [...]
Stan Lepeak, Global Research Director, KPMG LLP Advisory KPMG recently held its annual Global Business Services (GBS) summit at which it convenes executives from some of the market’s most experienced and expansive GBS organizations. One item on the agenda for the session was to review and discuss KPMG research on GBS maturity. While there was [...]
Stan Lepeak, Global Research Director, KPMG LLP Advisory Any organization attempting to intelligently captivate clients and prospects via research, points of view, thought leadership or other forms of fact-based propaganda face a mounting array of challenges. Chief among them are information overload among their targeted executives and, as a byproduct of this, increasingly short attention [...]