Business Process Management: What You Manage is Key to Strategic Business Alignment

Anand Sekhar, KPMG Director, Advisory Services Unlike much process management or process optimization, Business Process Management (BPM) is about large, […]

Third-Party Vendor Services for Banks: Managing Risks in Today’s Regulatory Environment

Eugene Kublanov, Managing Director, Shared Services and Outsourcing Advisory Greg Matthews, Managing Director, Risk Consulting For today’s banks, managing third-party […]

Turning Operational Excellence Into a Contact Sport

By Anshul Varma, KPMG Director, Shared Services and Outsourcing Shared services is all about the people We often talk about […]

Baby Boom Generation of Contracts to Rebid or Renegotiate

Jerry Klawitter, Director, KPMG LLP Carlos Llaguno, Senior Associate, KPMG LLP You needed some creative solutions, needed to lower operational […]

Architecting a More Strategic Next Generation Human Resources Function

Stan Lepeak, Global Research Director, KPMG LLP Recently completed KPMG market research on the state of human resources (HR) turned […]

Outsourcing Transitions that Work: Insights to the Most Critical Juncture in the Relationship

Charles Arnold, Principal, KPMG LLP The contract is signed, and the ink is almost dry. It’s taken a lot of […]

Elusive Innovation: Finding it may mean more work, different teams, and likely additional expense

Randy Wiele, Director, KPMG LLP The sales team promised it. Executives expect it. The account can’t seem to deliver it. […]

Hello, My Name is Vicki. Why does networking have to be so hard to do?

Vicki Phelan, KPMG Director, Shared Services & Outsourcing, Life Sciences Advisory (Vicki Phelan is cofounder of Women in Shared Services […]

Developing Sustainable Outsourcing Strategies is a Multi-Faceted Balancing Act

Jerry Klawitter, Director, KPMG LLP Today’s outsourcing buyers have a wealth of delivery, contractual, provider, and location alternatives from which […]

Part 3: Global Business Services: Fleeting Fad or Lasting Trend?

Bob Cecil, Principal, Shared Services and Outsourcing Advisory, KPMG LLP This is the third in a three part series on […]