Business Process Management: What You Manage is Key to Strategic Business Alignment

Anand Sekhar, KPMG Director, Advisory Services Unlike much process management or process optimization, Business Process Management (BPM) is about large, overriding processes that support the business strategy in fundamental yet agile ways. As such, a larger view, better management and measurement, and a key understanding of the business will generate success. Here, I’ve listed our [...]

Third-Party Vendor Services for Banks: Managing Risks in Today’s Regulatory Environment

Eugene Kublanov, Managing Director, Shared Services and Outsourcing Advisory Greg Matthews, Managing Director, Risk Consulting For today’s banks, managing third-party vendors and suppliers has never been more challenging. We would like to talk about these challenges, effective ways to address them, and the tools available to help banks mitigate risks related to third-party vendors. First [...]

Turning Operational Excellence Into a Contact Sport

By Anshul Varma, KPMG Director, Shared Services and Outsourcing Shared services is all about the people We often talk about operational excellence in the area of shared services, but so quickly dive into the processes without remembering that the key to any process is the people. Organizations that are extremely successful begin with basic training. [...]

Baby Boom Generation of Contracts to Rebid or Renegotiate

Jerry Klawitter, Director, KPMG LLP Carlos Llaguno, Senior Associate, KPMG LLP You needed some creative solutions, needed to lower operational and labor costs, needed to free up staff for more strategic initiatives, needed to gain access to world-class capabilities, needed access to industry-specific expertise, needed to better align the internal IT organization with business requirements… [...]

Architecting a More Strategic Next Generation Human Resources Function

Stan Lepeak, Global Research Director, KPMG LLP Recently completed KPMG market research on the state of human resources (HR) turned up some old and disappointing findings.  The HR function in many organizations is still not viewed as, or performing as, a strategic asset.  Despite the increased “war for talent” in an increasingly competitive and globalized [...]

Outsourcing Transitions that Work: Insights to the Most Critical Juncture in the Relationship

Charles Arnold, Principal, KPMG LLP The contract is signed, and the ink is almost dry. It’s taken a lot of time and effort to find the right supplier and negotiate the deal. But now, it’s finally done and the value can ensue. Not so fast. The most critical time in the lifecycle in any outsourcing [...]

Elusive Innovation: Finding it may mean more work, different teams, and likely additional expense

Randy Wiele, Director, KPMG LLP The sales team promised it. Executives expect it. The account can’t seem to deliver it. Innovation—today’s most talked about, yet undelivered, value is the source of much frustration and let down in the services business. It isn’t only important to solve the innovation challenge, but to understand the difficulty. Stability [...]

Hello, My Name is Vicki. Why does networking have to be so hard to do?

Vicki Phelan, KPMG Director, Shared Services & Outsourcing, Life Sciences Advisory (Vicki Phelan is cofounder of Women in Shared Services and Outsourcing. She is a life-long networker and credits her success to the many people she’s met along the way.) Networking is big business today. Not just for those who network effectively, but for the [...]

Developing Sustainable Outsourcing Strategies is a Multi-Faceted Balancing Act

Jerry Klawitter, Director, KPMG LLP Today’s outsourcing buyers have a wealth of delivery, contractual, provider, and location alternatives from which to choose. Yet, despite their increasing maturity, many buyers are missing the mark in attaining the most advantageous and strategically value-added outsourcing deals. This is in large part due to the sheer complexity caused by [...]

Part 3: Global Business Services: Fleeting Fad or Lasting Trend?

Bob Cecil, Principal, Shared Services and Outsourcing Advisory, KPMG LLP This is the third in a three part series on GBS sustainability (read Part 1 and Part 2 here).  The importance of governance and cross-functional integration Once the value proposition and themes are established and embraced, the real GBS journey can begin. Because the predominant [...]