New Study Shows Major Investment in Global Business Services

Companies to spend $40 billion annually. Analytics, IT, and talent cited as success factors.  Global Business Services (GBS) is a next generation operating model for driving performance, added value, and deeper savings in business services. Among other benefits, GBS can help organizations to lower costs, get products to market faster by using their process footprint, [...]

Tackle Talent in 2014 (Or Else!)

Stan Lepeak, Global Research Director, KPMG LLP Every December, KPMG annually polls its professionals globally as well as third-party business and IT service providers as to what they see as the top trends affecting their client organizations in the coming year. This poll is conducted as part of the quarterly Sourcing Advisory Global Pulse survey [...]

Rethinking HR in a Changing World: Winning (or at Least Competing In) the War for Talent

Stan Lepeak, Global Research Director, KPMG LLP Advisory KPMG market research on the state of human resources (HR) turned up some disappointing findings. The HR function in many organizations is still not viewed or performing as a strategic asset. Key to becoming more strategic is to develop and employ a more comprehensive, business strategy-driven, HR [...]

Architecting a More Strategic Next Generation Human Resources Function

Stan Lepeak, Global Research Director, KPMG LLP Recently completed KPMG market research on the state of human resources (HR) turned up some old and disappointing findings.  The HR function in many organizations is still not viewed as, or performing as, a strategic asset.  Despite the increased “war for talent” in an increasingly competitive and globalized [...]

Is This the End of the Road for Traditional Performance Management?

Tim Payne, Partner, Global Center for HR Transformation, KPMG in the UK The year 2012 was when the knives really came out for the traditional annual performance process, and associated aspects such as the 9-box, and in particular forced ranking. Tellingly, a fair number of these knives were wielded by HR commentators and practitioners, rather [...]

FAO (Finally!) is Taking Off

Stan Lepeak, Global Research Director, KPMG LLP Advisory Ten years back big ticket human resources outsourcing (HRO) was becoming the rage in sourcing circles.  Service providers and their clients were designing and chasing global “mega” HRO deals ($1+ billion TCV) designed to streamline processes, reduce costs, drive progress, get HR execs a “seat at the [...]

HR and Social Media: Strategies to Co-opt and Control (As Much as Possible and In a Good Way!)

Stan Lepeak, Global Research Director, KPMG LLP Advisory The use of social media (e.g., Twitter, Facebook, LinkedIn®, blogs) is already pervasive in most organizations globally, whether management, communications, risk management, and human resources (HR) groups like it or not. Too many organizations, however, are reactive, dismissive and in some cases naively unrealistic, about the potential [...]

The Dark Side of Talent Analytics

Tim Payne, Partner, Global Centre for HR Transformation, KPMG in the UK Talent analytics is a very seductive topic. Most HR professionals are longing for a way to put some numbers and science to the art of people management—a longing driven by insecurities after years of unflattering comparisons with our associates in Finance and Marketing, [...]

HR Optimization for the Public Sector: From Paper Sea to Self-Service

While many corporations have gone to employee self-service, HR in public sector organizations has tended to lag. The decentralized model of yesterday has left each agency, and in many cases each department, with its own HR operation. Worse, these operations tend to operate largely with paper files—documents and spreadsheets—for most employee-related operations, from recruiting and [...]