Anne Clifford, Manager, Shared Services and Outsourcing Advisory For years, many businesses and analysts have incorrectly classified payroll processing as a commodity. After all, if workers are being paid on time at a cost effective price point, all’s good on the payroll front, right? Wrong, especially these days when this process, the largest spend in [...]
Jonathan Burr, Sourcing Advisory, KPMG in the UK Back office functions, such as Information Technology, Human Resources and Finance and Accounting, have executed complex and innovative strategies to deliver cost savings and improved service levels which seem commonplace today. With improved efficiency having already been achieved through activities such as the creation of shared service [...]
Jeri Lykke, Senior Manager, Shared Services and Outsourcing Advisory Picture this: you’re the client leader of a mid-market, multi-process human resources outsourcing (HRO) implementation. The project has been preceding well with requirements defined, configuration and conversion activities running as planned, and your team has prepared a thorough testing plan and test cases ahead of user [...]
Jeri Lykke, Senior Manager, Shared Services and Outsourcing Advisory A few years ago, I observed the following discussion during a Human Resources outsourcing (HRO) transition and implementation status meeting. The client described significant issues with the initiation of User Acceptance Testing, detailed relevant associated risks and asked that the project’s status be changed to Red. [...]
Jim Koenig, EquaTerra Client Executive, Human Resources Advisory A challenge in establishing an HR services delivery function is determining the performance measures to govern the services. This applies whether the service delivery model is internal shared services, outsourcing or a hybrid. There are many factors to consider, such as: what are the desired outcomes from [...]
Mark Trepanier, Managing Director, Human Resources Advisory Services According to the July 12, 2010 Wall Street Journal, “Hewitt Associates, Inc. (NYSE: HEW) announced today that the boards of directors of both companies have approved a definitive agreement under which Hewitt will merge with a subsidiary of Aon. The aggregate consideration is valued at $50 per [...]
Bill Thomas, Executive Director, Europe & Asia Pacific I attended SAP’s annual market conference, ‘SAPPHIRE NOW’ in Frankfurt yesterday and thought I would share some thoughts on the event. Firstly, the scale of attendance and very active participation was extraordinary; I don’t know the formal numbers but I would guess 5000 SAP clients, prospects and [...]
Alan Hopwood, EquaTerra Client Executive When two strong HR outsourcing (HRO) providers are brought together, what does the sum of the parts look like? Firstly, the merged company will have a better balanced global presence as NorthgateArinso (NGA) had yet to develop a real presence in the North American market where Convergys HR is strongest. [...]
Mark Trepanier, Managing Director, EquaTerra Making the decision between custom versus standard HRO solutions is complicated. Below are some key considerations to help guide you through the decision-making process: 1. Does it all have to be custom? Bottom line, custom means cost. It can be worth it if the customizations deliver value to your business. [...]
Bill Thomas, Executive Director, Europe & Asia Pacific The start of a new year is always a great time for reflection, and this year it particularly strikes me just how big an evolution the HRO market has been through. We’re now seeing a wave of ‘generation 3′ HR Outsourcing (HRO) deals hitting the market place. ‘Generation [...]
