Five Keys to Succeed in “Running IT Like a Business”

Steve Bates, Principal, CIO Advisory Mandates for enterprise IT departments have taken a 180° turn since the 2008 financial crisis began easing. While board of directors and business leadership had been calling for slashed costs, their new directives are for provision of IT transparency and proof of real, tangible business value delivered. Realizing the need [...]

Do You Have the Right KPIs to Run IT Like a Business?

Dave Conroy, Managing Director, CIO Advisory You might remember the old saying about the cobbler’s children—they have no shoes. In fact, the IT function has long been providing “shoes” for everyone in the company except itself as it helps the CEO, COO, and other business leaders exploit information and business intelligence for competitive advantage. But [...]

New Study Shows Major Investment in Global Business Services

Companies to spend $40 billion annually. Analytics, IT, and talent cited as success factors.  Global Business Services (GBS) is a next generation operating model for driving performance, added value, and deeper savings in business services. Among other benefits, GBS can help organizations to lower costs, get products to market faster by using their process footprint, [...]

The Evolution of Life Sciences IT

Liam Walsh Breaking from the past might just be the toughest part Life sciences companies are veterans in the deployment of enterprise technology solutions and the leverage of outsourced IT delivery models. However, healthcare convergence is rapidly transforming the business of healthcare and the environment in which life sciences companies operate. As this ecosystem transformation [...]

Inside the Dragon

Stan Lepeak, Global Research Director, KPMG LLP According to the survey, “State of the Outsourcing Industry,” half of all enterprises are expanding outsourcing. And close to a third of high-end enterprises view Global Business Services as a mission-critical framework for their future operating model. China has a great opportunity to meet that demand by delivering [...]

Looking at ITO Contract Renewals, Restructures, Rebids, and Insourcing Through a New Lens

Randy Wiele, Director, KPMG LLP The brave-hearted souls tasked with tackling end-of-contract-term decisions or other event-driven changes to information technology outsourcing (ITO) agreements know all too well that many things have changed since they inked their first, second, or even third deal. While the traditional objectives of ITO were primarily around operational stability, lower cost, [...]

Seeking Shared Services Success by Pinpointing Points of Failure

Stan Lepeak, Global Research Director, KPMG LLP Advisory KPMG recently released the results of its global 3Q13 Sourcing Advisory Pulse surveys. These Pulse surveys provide insights into trends and projections in end-user organizations’ usage of global business services (GBS). The learnings are gleaned from KPMG firms’ advisors, who are working closely with end-user organizations that [...]

The Role of IT in Enabling GBS Success

Stan Lepeak, Global Research Director, KPMG LLP Advisory KPMG recently released  the results of its global 2Q13 Sourcing Advisory Pulse surveys. These Pulse surveys provide insights into trends and projections in end-user organizations’ usage of global business services (GBS).   A key focus in the 2Q13 edition of the Pulse survey was examining the role of [...]

The New(ish) Role for IT and the IT Group

Matt Bishop, Global Managing Principal, CIO Advisory Stan Lepeak, Global Research Director, KPMG LLP Technology change—and complexity—continues to increase. This is nothing new but in the context of cloud, “big data,” BYOD, and social media, the pace of change is accelerating. Expectations of what Information Technology (IT) can bring and what the IT group should [...]

Information Security and Outsourcing: In a constantly expanding enterprise, keeping up is hard to do

Greg Bell, Principal, CIO Advisory Today organizations struggle to really protect your information. That’s driven by a lot of different external trends. It could be increased regulation over certain types of data that you have to protect. It could be protecting some corporate secrets and intellectual property. Or it just could be making sure that [...]