Jonathan Burr, Sourcing Advisory, KPMG in the UK Back office functions, such as Information Technology, Human Resources and Finance and Accounting, have executed complex and innovative strategies to deliver cost savings and improved service levels which seem commonplace today. With improved efficiency having already been achieved through activities such as the creation of shared service [...]

Filed under: Finance & Accounting, How to..., Human Resources, Information Technology (IT), Outsourcing, Shared Services by EquaTerra
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Stan Lepeak, Director, Research, Advisory Services Unless you have been spending time under the proverbial rock you know that cloud computing is the “hot” topic in the business and IT services marketplace for 2011. There’s no denying cloud computing is a hot topic, especially among those vendors and service providers selling cloud offerings. The more [...]

Filed under: Cloud Computing, Information Technology (IT), Process Transformation by EquaTerra
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Noel Cullen, Principal Advisor, KPMG in the UK The recently published UK Independent Banking Commission’s (IBC) interim report has recommended that major banks separate their retail operations from higher-risk activities. Were such a requirement introduced, changes on this scale would have a significant impact on banks’ IT strategies. Change of this nature would almost certainly [...]

Filed under: Financial Services Industry, Information Technology (IT), Market Trends and News, Outsourcing, Regulations Compliance by EquaTerra
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Jeri Lykke, Senior Manager, Shared Services and Outsourcing Advisory Picture this: you’re the client leader of a mid-market, multi-process human resources outsourcing (HRO) implementation. The project has been preceding well with requirements defined, configuration and conversion activities running as planned, and your team has prepared a thorough testing plan and test cases ahead of user [...]

Filed under: Cloud Computing, Human Resources, Information Technology (IT), Outsourcing by EquaTerra
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Rudolf Liefers, senior advisor, Sourcing Management In past decades a large number of IT-outsourcing contracts were signed and transitions made. The business case for outsourcing was often made around efficiency, cost reduction and more predictable service levels. In the following years, additional goals were incorporated, such as quality management and regulatory compliance. This often shifted [...]

Filed under: Contract Review & Negotiation, Information Technology (IT), Outsourcing by EquaTerra
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Stan Lepeak, Managing Director of Global Research EquaTerra released the results of its 4Q10 global Pulse survey via a webcast held on Wednesday, January 26th.   As it regularly does in the fourth quarter Pulse survey, EquaTerra polled leading services providers and its advisors on what they projected as the most impactful  trends in the business [...]

Filed under: Cloud Computing, Information Technology (IT), Market Trends and News, Outsourcing by EquaTerra
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Anthony Allinson, Senior Advisor, IT Advisory Services, United Kingdom This year’s study shows the original western global providers, and to some extent the larger heritage Indian providers, struggling with lower client satisfaction scores for Application Management than in previous years. This is thought to be driven by the scale and complexity of these global deals. [...]

Filed under: Information Technology (IT), Market Trends and News, Outsourcing by EquaTerra
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Martin Molloy, Principal Consultant, Information Technology Advisory, Europe and Asia Pacific Eighty-two percent of all organisations participating in this year’s UK study have outsourced part, or all of their Infrastructure Management and as such it is the most mature IT outsourcing process. 2010 may become cited as the year when cloud computing finally reached the [...]

Filed under: Cloud Computing, Information Technology (IT), Market Trends and News, Outsourcing by EquaTerra
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Rudolf Liefers, Senior Advisor, Sourcing Management The sixth annual Dutch CIO Day, held November 15th and 16th,  attracted over 800 attendees including CIOs from leading Dutch companies in the financial, industrial, media, high tech and healthcare sectors. Mrs Neelie Kroes, European High-Commissioner for the Digital Agenda, opened the conference with a call to action – [...]

Filed under: Information Technology (IT), Market Trends and News by EquaTerra
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Lee Ayling, Managing Director, Information Technology Advisory, UK Nico Boot, Executive Director, Information Technology Advisory, Europe & Asia Pacific Stan Lepeak, Managing Director, Global Research On December 14th Atos Origin and Siemens announced their intention to form a global strategic partnership. According to the release, “Siemens will contribute its Siemens IT Solutions and Services for [...]

Filed under: Information Technology (IT), Market Trends and News, Outsourcing by EquaTerra
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