Bill Thomas, Executive Director, Europe & Asia Pacific
European buyers of IT services who participated in EquaTerra’s 2009-10 Service Provider Performance and Satisfaction Studies have cast their votes and declared that outsourcing is proving to be an increasingly popular tool, enabling businesses to effectively manage their IT operations by reducing costs, improving process quality and providing [...]

Filed under: Information Technology (IT), Market Trends and News, Outsourcing by EquaTerra
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Stan Lepeak, Managing Director, Global Research
EquaTerra released today the 2Q10 edition of The Echo, a quarterly wrap-up and analysis of events and trends in the global business and information technology (IT) services markets. I excerpt  here some final thoughts on 2Q10 activity in the third-party business and IT services marketplace:
A growing question in the market [...]

Filed under: Information Technology (IT), Market Trends and News, Outsourcing by EquaTerra
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Paul Cornelisse, Managing Director Information Technology Advisory, The Netherlands
The recently published results of the 2010 Dutch Strategic Outsourcing Study investigated over 460 outsourcing contracts held by over 150 of the top IT spending organisations in the Netherlands. In addition to market trend analysis highlighted in my previous blog, service provider performance was assessed against nine [...]

Filed under: Information Technology (IT), Market Trends and News, Outsourcing by EquaTerra
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Paul Cornelisse, Managing Director Information Technology Advisory, The Netherlands
Looking at market trends specifically, the results of The 2010 Dutch Strategic Outsourcing Study highlighted that outsourcing continues to increase in The Netherlands. Seventy-eight percent of all respondents involved in this study confirmed that they will continue to outsource at the same rate or more, with 58 [...]

Filed under: Information Technology (IT), Market Trends and News, Outsourcing by EquaTerra
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EquaTerra results from its 2Q10 global Pulse survey released via a webcast held on Thursday, July 15th.
Deal flow for third-party business and ITO services remained choppy for the second quarter in a row according to EquaTerra advisors polled. While inherent outsourcing demand remains positive and is growing overall, many buyers remain cautious in their [...]

Filed under: Information Technology (IT), Market Trends and News, Outsourcing by EquaTerra
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Mark Trepanier, Managing Director, Human Resources Advisory Services
According to the July 12, 2010 Wall Street Journal, “Hewitt Associates, Inc. (NYSE: HEW) announced today that the boards of directors of both companies have approved a definitive agreement under which Hewitt will merge with a subsidiary of Aon. The aggregate consideration is valued at $50 per Hewitt [...]

Filed under: Human Resources, Market Trends and News, Outsourcing by EquaTerra
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Carl-Henrik Hallström, Regional Director, The Nordic Region
I recently hosted a global sourcing event attended by over 40 leading Nordic organisations and was overwhelmed by the enthusiasm for global sourcing as a business tool. Hot topics of discussion included how best to manage global sourcing contracts, how to secure the best rates and how to realise the [...]

Filed under: Market Trends and News, Outsourcing by EquaTerra
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Stan Lepeak, Managing Director, Global Research
There have been significant discussions on the potential benefits and risks of cloud computing in all of its instantiations (infrastructure/platform/software/business process as a service). While it is important to identify, assess and debate these points it is also critical for buyers to assess the adequacy of their collective skills required [...]

Filed under: Information Technology (IT), Market Trends and News by EquaTerra
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Patrice Gilles, Managing Director, Legal Process Outsourcing Advisory
The legal process outsourcing (LPO) industry is one of the fastest growing segments of the outsourcing market, thanks to companies aggressively cutting their operating costs—even in areas that were once considered sacrosanct, such as the legal department. To help you prepare, here are nine predictions as to what [...]

Filed under: Legal Process Outsourcing, Market Trends and News, Outsourcing by EquaTerra
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Stan Lepeak, Managing Director, EquaTerra Global Research
U.S. Senator Chuck Schumer recently introduced a legislative bill that if passed would impose a $.25 “excise tax” on any call center calls that originate within the U.S. but are serviced outside of the country. Additionally, if passed, the bill would require organizations using non-domestic call centers to [...]

Filed under: Call Centers, Market Trends and News, Offshore & Captive Centers, Outsourcing, Regulations Compliance by EquaTerra
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