Carl-Henrik Hallström, Head of Sourcing Advisory, KPMG in Sweden Our 2011 Nordics IT Service Provider Performance and Satisfaction Study is the most extensive to date, both in terms of the level of participation and the insights gained. This year, more than 300 different organisations participated and evaluated over 700 unique IT outsourcing contracts. The value [...]

Filed under: Information Technology (IT), Market Trends and News, Outsourcing by EquaTerra
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Stan Lepeak, Director, Global Sourcing Advisory Research, KPMG in the US In terms of macro trends, a hot term in the market today is ‘new normal’. New normal in terms of the economic conditions and new normal in terms of debt, unfortunately. But also what we see is a new normal in terms of how [...]

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Stan Lepeak, Managing Director, Global Research, KPMG Shared Services and Outsourcing Advisory KPMG’s Shared Services and Outsourcing Advisory (SSOA) practice’s global leadership team recently completed a tour of Asia Pacific during which it examined sourcing trends into and out of that market.  This is the second in a series of blogs that will share these [...]

Filed under: Market Trends and News, Offshore & Captive Centers, Outsourcing, Regulations Compliance by EquaTerra
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Stan Lepeak, Director of Global Research, KPMG Shared Services and Outsourcing Advisory KPMG’s Shared Services and Outsourcing Advisory (SSOA) practice’s global leadership team recently completed a tour of Asia Pacific during which it examined sourcing trends into and out of that market.  This is the first in series of blogs that will share these findings [...]

Filed under: Market Trends and News, Outsourcing, Shared Services by EquaTerra
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Cliff Justice, Service Network Leader, Shared Services and Outsourcing Advisory, KPMG in the US If we stand back and look at our firms’ clients, and look at what they are planning in terms of business services, the market in general has clearly matured. Clients have become more sophisticated in how they design and deploy their [...]

Filed under: Market Trends and News, Outsourcing, Shared Services by EquaTerra
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Bill Thomas, Partner, Sourcing Advisory, KPMG in the UK The second quarter 2011 KPMG Global Sourcing Advisory Pulse Survey findings have now been announced and, again, offer a valuable insight into trends in end-user organisations’ usage of shared services, outsourcing and third-party business and IT services. Findings are from KPMG firms’ advisors and leading global [...]

Filed under: Cloud Computing, Information Technology (IT), Market Trends and News by EquaTerra
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Dominique Kindt, Country Manager, KPMG in (RC) Belgium Levels of general satisfaction with outsourcing increased this year in the opinion of the BeLux study participants. This is especially impressive given the strong focus buyers had on cost savings and low price, as well as the organisational stress that most buyers were under during the year. [...]

Filed under: Information Technology (IT), Market Trends and News, Outsourcing by EquaTerra
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Nico Boot, Partner, KPMG Sourcing Advisory This year, more than 170 organisations participated in the Dutch EquaTerra Strategic Outsourcing Study, and over 500 unique IT outsourcing contracts, with an annual value of over €4 billion, were evaluated. This year’s results highlight that organisations expect to expand their use of outsourcing – with 56 percent of [...]

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Claudio Altini, Managing Director, BPO, Europe & Asia Vivek Nijhon, Head of Global Sourcing As organisations outsource an ever-greater number of services, offshore locations for service delivery beyond India are increasingly of interest to buyers. There are numerous drivers for this requirement, such as spreading risk, in terms of cost inflation or disaster recovery for [...]

Filed under: Market Trends and News, Outsourcing by EquaTerra
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Stan Lepeak, Director, Research, KPMG SSOA practice Jim Low, Partner, KPMG Audit practice The “Dodd-Frank Act” is not top of mind among many sourcing professionals.   Officially labeled the “Dodd–Frank Wall Street Reform and Consumer Protection Act (H.R. 4173)”, this Act was introduced in the US Senate in 2009 and signed into law in July 2010 [...]

Filed under: Financial Services Industry, Market Trends and News, Outsourcing, Regulations Compliance by EquaTerra
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