Putting a Big “G” in Global Business Services

Stan Lepeak, Global Research Director, KPMG LLP Advisory As organizations expand their collective global business services (GBS) efforts they are increasingly diversifying the geographic locations from which they source services and in which they established captive shared services centers.  While India remains a top destination and source for services, other markets are growing in relative [...]

Taking a Pulse on the Global Business Services Market: Results from the Front Lines

Stan Lepeak, Global Research Director, KPMG LLP Advisory KPMG recently released the results of its global 3Q12 Sourcing Advisory Pulse surveys. These Pulse surveys provide insights into trends and projections in end-user organizations’ usage of global business services (GBS). The learnings are gleaned from KPMG firms’ advisors, who are working closely with end-user organizations that [...]

Trends in Global Business Services Delivery Location Strategies

Viral Thakker, Partner, Shared Services and Sourcing Advisory, KPMG in India Stan Lepeak, Global Research Director, KPMG LLP Advisory Location. Location. Location. It’s not just a cliché about housing and high-end retail anymore. Today, location for near and offshore captive shared services centers is a critical dimension of your organization’s global business services (GBS) strategy. [...]

Shared service centre staff: a missed talent opportunity?

Anna Marie Detert, Director, People & Change, KPMG in the UK The creation and operation of a shared service centre is a significant investment for an organisation, yet the way staff are managed and motivated often reveals opportunities to increase their value, whether located on or offshore. While companies may have sophisticated human resource strategies [...]

Intellectual Property and Data Privacy in China: Done Deal or Adopter’s Delusion?

Stan Lepeak, Managing Director, Global Research, KPMG Shared Services and Outsourcing Advisory KPMG’s Shared Services and Outsourcing Advisory (SSOA) practice’s global leadership team recently completed a tour of Asia Pacific during which it examined sourcing trends into and out of that market.  This is the second in a series of blogs that will share these [...]

Global Sourcing – The Need for an Integrated Service Delivery Strategy and Model

Stan Lepeak, Director, Research, Shared Services and Outsourcing Advisory Often buyers have viewed global sourcing as a series of discrete options and capabilities (e.g., internal services, shared services, offshore captives, business process outsourcing and information technology outsourcing (ITO)) rather than a continuum of integrated service models. This is similar to the legacy perspective of viewing [...]

2011: The Year of Service Integration?

Stan Lepeak, Managing Director, Global Research Tony Rawlinson, Managing Director, Financial Services Advisory (Europe & Asia Pacific) EquaTerra research alliance partner HorsesforSources/HfS Research recently released its requisite top 2011 outsourcing predictions. Making number four on the list was a somewhat pithy prediction that “service integration becomes the new fad, replacing innovation as the buzzword of [...]

Will Offshoring Hit the Proverbial Brick Wall in 2011?

Stan Lepeak, Managing Director, Global Research The answer is a resounding “no.” In fact, EquaTerra research has found that offshoring will continue to grow, and grow faster proportionally than overall third-party services spend, with no wall in sight. For example, more than one-half of ITO buyers in Europe that are currently using near/offshore services plan [...]

Taking the Pulse of the Pharma R&D Outsourcing (RDO) Market, Part 3 – Risks and Mitigation Strategies

Vicki Phelan, Managing Director, Pharmaceutical and Life Sciences Practice with Stan Lepeak, Managing Director, Global Research The first blog in this series assessed the key drivers for the increased adoption of pharma research and development outsourcing (RDO). The second analyzed the benefits buyers seek from RDO efforts. This third and final blog in the series [...]

Taking the Pulse of the Pharma R&D Outsourcing (RDO) Market, Part 2 – RDO Process and Benefits Sought

Stan Lepeak, Managing Director, Global Research with Vicki Phelan, Managing Director, Pharmaceutical and Life Sciences Practice New EquaTerra research and field experience from the EquaTerra pharma practice is tracking the growing trend of life sciences and pharma R&D outsourcing (RDO).  While the global pharma industry is of the most experienced when it comes to back-office [...]