Anna Marie Detert, Director, People & Change, KPMG in the UK The creation and operation of a shared service centre is a significant investment for an organisation, yet the way staff are managed and motivated often reveals opportunities to increase their value, whether located on or offshore. While companies may have sophisticated human resource strategies [...]
Stan Lepeak, Managing Director, Global Research, Shared Services and Outsourcing Advisory KPMG’s Shared Services and Outsourcing Advisory (SSOA) practice’s global leadership team recently completed a tour of Asia Pacific during which it examined sourcing trends into and out of that market. This is the second in a series of blogs that will share these findings [...]
Stan Lepeak, Director, Research, Shared Services and Outsourcing Advisory Often buyers have viewed global sourcing as a series of discrete options and capabilities (e.g., internal services, shared services, offshore captives, business process outsourcing and information technology outsourcing (ITO)) rather than a continuum of integrated service models. This is similar to the legacy perspective of viewing [...]
Stan Lepeak, Managing Director, Global Research Tony Rawlinson, Managing Director, Financial Services Advisory (Europe & Asia Pacific) EquaTerra research alliance partner HorsesforSources/HfS Research recently released its requisite top 2011 outsourcing predictions. Making number four on the list was a somewhat pithy prediction that “service integration becomes the new fad, replacing innovation as the buzzword of [...]
Stan Lepeak, Managing Director, Global Research The answer is a resounding “no.” In fact, EquaTerra research has found that offshoring will continue to grow, and grow faster proportionally than overall third-party services spend, with no wall in sight. For example, more than one-half of ITO buyers in Europe that are currently using near/offshore services plan [...]
Vicki Phelan, Managing Director, Pharmaceutical and Life Sciences Practice with Stan Lepeak, Managing Director, Global Research The first blog in this series assessed the key drivers for the increased adoption of pharma research and development outsourcing (RDO). The second analyzed the benefits buyers seek from RDO efforts. This third and final blog in the series [...]
Stan Lepeak, Managing Director, Global Research with Vicki Phelan, Managing Director, Pharmaceutical and Life Sciences Practice New EquaTerra research and field experience from the EquaTerra pharma practice is tracking the growing trend of life sciences and pharma R&D outsourcing (RDO). While the global pharma industry is of the most experienced when it comes to back-office [...]
Vicki Phelan, Managing Director, Pharmaceutical and Life Sciences Practice with Stan Lepeak, Managing Director, Global Research I have just completed a five city North America tour in which I presented new EquaTerra research findings on trends in the life sciences and pharma research and development outsourcing (RDO). While the global pharma industry is of the [...]
Stan Lepeak, Managing Director, Global Research US president Barack Obama recently completed a trip to India as part of a four country Asia tour. While the India visit was light on new policy initiatives, outside of some arms deals and US support for India becoming a permanent member of a reorganized United Nations security council, [...]
Lee Ann Moore, Chief Marketing Officer EquaTerra clients looking to improve their internal services pose challenging questions on how to accomplish those objectives and how to make the right decisions. We provide counsel to help them answer their toughest questions when evaluating optimization options across the enterprise. For some clients, they have the internal capabilities [...]
