Stan Lepeak, Managing Director, EquaTerra Global Research U.S. Senator Chuck Schumer recently introduced a legislative bill that if passed would impose a $.25 “excise tax” on any call center calls that originate within the U.S. but are serviced outside of the country. Additionally, if passed, the bill would require organizations using non-domestic call centers to [...]
Stan Lepeak, Managing Director, EquaTerra Global Research The Wall Street Journal recently published an insightful article on how to address some common problems buyer organizations face in their global – and not so global – outsourcing efforts. The article, entitled Advice for Outsourcers: Think Bigger, has a subtitle of Too many companies mistakenly limit offshore work [...]
Stan Lepeak, Managing Director, EquaTerra Global Research This is the third in an ongoing series of blogs presenting the findings from EquaTerra’s recently completed market study assessing North American and U.K. finance and accounting (F&A) and F&A outsourcing (FAO) market trends. EquaTerra released the results of this market study via a webcast held on January [...]
Mark Hodges, Chairman of the Board, Co-Founder and Executive Director, Corporate Development A book I have recently contributed to, and would strongly recommend to every manager who faces global competition, is ‘The Services Shift: Seizing the Ultimate Offshore Opportunity’ by Professor Robert Kennedy. And here’s why it’s worth a read…. The book, clearly shaped by [...]
