Marc Stark, Director, Shared Services and Outsourcing Advisory The Extended Global Enterprise (EGE) is the next level of maturity in global business services. In this model, leading companies are going beyond labor arbitrage and transactional processing. Instead, they’re breaking down functional silos and assembling capabilities – whether retained, outsourced, shared or distributed around the world [...]
Stan Lepeak, Director, Global Sourcing Advisory Research Vicki Phelan, Director, Shared Services and Outsourcing Advisory supporting the Pharma and Life Sciences Industry KPMG Management Consulting recently completed a market study assessing how North American-based medical device firms are approaching efforts to improve to global business services (GBS). Other KPMG research conducted across multiple industries typically [...]
Dave Brown, Principal, Advisory Services When you established your IT outsourcing agreement, you probably did the deal and put it in a drawer, so it may have been a few years since you’ve thought about IT contracts. But now that your contract is coming up for renewal, how can you make the most of the [...]
KPMG polled REFM outsourcing buyers and service providers on changes to demand and preferences for a range of outsourcing delivery and management model options.
Stan Lepeak, Director Global Sourcing Advisory Research Doug Burr, Senior Manager, Advisory KPMG LLP (US) and KPMG Holdings Limited (UK) recently released the results of its inaugural Real Estate and Facilities Management (REFM) Pulse survey. This survey is the newest addition to the Pulse family of research studies. Similar to the other KPMG Pulse surveys, [...]
Lee Ayling, Partner, Sourcing Advisory, KPMG in the UK Would you like your service provider partners to deliver innovation in your organisation’s outsourcing contracts? The answer is probably yes. Can you define innovation? The answer is probably no. This is a scenario experienced by many managers of outsourcing contracts getting to grips with innovation. Before [...]
It’s a lot of time, resources and patience if you’re just looking for the right number. John Masley, Senior Manager, KPMG Shared Services and Outsourcing Advisory Just about every outsourcing contract has a benchmarking clause. The threat of the word itself strikes fear in most providers. Objectively, can your business really manage the time-out, direct and indirect [...]
Stan Lepeak, Director, Global Sourcing Advisory Research KPMG is pleased to release the Europe, Middle East and Africa (EMEA) region (RC) market findings from its 2Q11 Global Sourcing Advisory Pulse survey. These findings represent an extract from the Global 2Q11 KPMG Pulse survey, and are based on the views of our firms’ advisors that primarily [...]
Lee Ayling, Partner, Sourcing Advisory, KPMG in the UK Karene House, Principal Advisor, Sourcing Advisory, KPMG in the UK How are you driving innovation with your outsourcing providers and, if you’re a supplier of outsourced services, how are you delivering innovation for your clients? What’s working and what’s not? How do you measure its impact [...]
Stan Lepeak, Director, Global Research, Shared Services and Outsourcing Advisory In the KPMG 2Q11 Sourcing Advisory Global Pulse survey, we polled the firms’ sourcing advisors as well as leading third-party business and IT service providers to assess the skills of typical end-user organizations around various cloud computing capabilities such as understanding the technical underpinnings of [...]
