Brian Walker, Managing Director, IT Consulting
Stan Lepeak, Managing Director, Global Research
If you are engaged in an outsourcing initiative and wondering if SaaS¹ (software as a service) sourcing model will work for you, here are five questions you should ask as you to begin the evaluation:
Does scope current cross multiple providers? Define a manageable and logical [...]
Bill Thomas, Executive Director, Europe & Asia Pacific
European buyers of IT services who participated in EquaTerra’s 2009-10 Service Provider Performance and Satisfaction Studies have cast their votes and declared that outsourcing is proving to be an increasingly popular tool, enabling businesses to effectively manage their IT operations by reducing costs, improving process quality and providing [...]
Stan Lepeak, Managing Director, Global Research
EquaTerra released today the 2Q10 edition of The Echo, a quarterly wrap-up and analysis of events and trends in the global business and information technology (IT) services markets. I excerpt here some final thoughts on 2Q10 activity in the third-party business and IT services marketplace:
A growing question in the market [...]
Paul Cornelisse, Managing Director Information Technology Advisory, The Netherlands
The recently published results of the 2010 Dutch Strategic Outsourcing Study investigated over 460 outsourcing contracts held by over 150 of the top IT spending organisations in the Netherlands. In addition to market trend analysis highlighted in my previous blog, service provider performance was assessed against nine [...]
Paul Cornelisse, Managing Director Information Technology Advisory, The Netherlands
Looking at market trends specifically, the results of The 2010 Dutch Strategic Outsourcing Study highlighted that outsourcing continues to increase in The Netherlands. Seventy-eight percent of all respondents involved in this study confirmed that they will continue to outsource at the same rate or more, with 58 [...]
EquaTerra results from its 2Q10 global Pulse survey released via a webcast held on Thursday, July 15th.
Deal flow for third-party business and ITO services remained choppy for the second quarter in a row according to EquaTerra advisors polled. While inherent outsourcing demand remains positive and is growing overall, many buyers remain cautious in their [...]
Mark Trepanier, Managing Director, Human Resources Advisory Services
According to the July 12, 2010 Wall Street Journal, “Hewitt Associates, Inc. (NYSE: HEW) announced today that the boards of directors of both companies have approved a definitive agreement under which Hewitt will merge with a subsidiary of Aon. The aggregate consideration is valued at $50 per Hewitt [...]
Carl-Henrik Hallström, Regional Director, The Nordic Region
I recently hosted a global sourcing event attended by over 40 leading Nordic organisations and was overwhelmed by the enthusiasm for global sourcing as a business tool. Hot topics of discussion included how best to manage global sourcing contracts, how to secure the best rates and how to realise the [...]
Doug Burr, Senior Advisor, Real Estate and Facilities Management Advisory
Ron Walker, Managing Director, Real Estate and Facilities Management Advisory
Like every other aspect of an outsourcing agreement, success depends on detailing where you are, where you want to be and what it’s going to take to get there. Design and execution of the facilities management sustainability [...]
Patrice Gilles, Managing Director, Legal Process Outsourcing Advisory
The legal process outsourcing (LPO) industry is one of the fastest growing segments of the outsourcing market, thanks to companies aggressively cutting their operating costs—even in areas that were once considered sacrosanct, such as the legal department. To help you prepare, here are nine predictions as to what [...]
