3Q14 ITO/BPO industry analysis:
BPO TCV up by 678 percent in 3Q14; ITO lags

Viral Thakker Partner, KPMG in India Our analysis of the 3Q14 ITO/BPO industry makes it clear that despite—or due to—technological […]

Seeking More than Just Cost Savings from REFM Outsourcing

Stan Lepeak Global Research Director, KPMG LLP KPMG LLP recently released the results of the 2014 edition of its Real […]

A View From the Front: REFM Outsourcing Trends [SlideShare]

Stan Lepeak Global Research Director, KPMG LLP KPMG LLP recently released the results of the 2014 edition of its Real […]

In HR, Outsourcing is not Always Transformational
Many companies are on the journey back in house

Robin Rasmussen, Principal, KPMG Shared Services and Outsourcing Advisory ​Human Resources (HR) is somewhat of a late bloomer when it […]

10 Years after the HRO Hype
Where is HR outsourcing today and where should it be tomorrow?

Robin Rasmussen, Principal, KPMG Shared Services and Outsourcing Advisory ​Human Resources (HR) has not felt this unsettled to me in […]

The (Much Needed and Elevated) Role of the GBS Executive

Stan Lepeak Global Research Director, KPMG LLP KPMG recently released the results of its quarterly, global 3Q14 Sourcing Advisory Pulse […]

Governance Talent Management: The Making of Governance Superstars [SlideShare]

Liz Evans Managing Director, Shared Services and Outsourcing Advisory As today’s organizations grow in size, complexity, and global reach, hybrid […]

Providers Being Held to a MUCH Higher Standard

25% of clients are actively looking to fire their provider.

The June 2014 HfS Research State of Industry Study (conducted in conjunction with KPMG) revealed that clients are demanding operational transformation on the part of service providers, and a need for more strategic relationships instead of empty promises to win business.

2014 Research Finding – Cloud is Already Replacing Legacy Outsourcing

Cliff Justice and Dave Brown have a lot to say about cloud replacing legacy outsourcing

  • Ambitious and sophisticated clients are now seeing the huge benefits of shifting from on-premise to “As-a-Service” delivery.
  • Having a provider that understands and can implement a cloud platform, support the transformation and provide the necessary services that add real value to the front-office is the Holy Grail for many buyers.
  • The successful providers will be those that can bridge the divide between cloud/infrastructure and process delivery.

Taking a Pulse on Global Business Services – Moving Up the Maturity Curve an Uphill Battle

Stan Lepeak, Global Research Director, KPMG LLP KPMG recently released the results of its quarterly, global 1Q14 Sourcing Advisory Pulse […]