In HR, Outsourcing is not Always Transformational
Many companies are on the journey back in house

Robin Rasmussen, Principal, KPMG Shared Services and Outsourcing Advisory ​Human Resources (HR) is somewhat of a late bloomer when it […]

10 Years after the HRO Hype
Where is HR outsourcing today and where should it be tomorrow?

Robin Rasmussen, Principal, KPMG Shared Services and Outsourcing Advisory ​Human Resources (HR) has not felt this unsettled to me in […]

The (Much Needed and Elevated) Role of the GBS Executive

Stan Lepeak Global Research Director, KPMG LLP KPMG recently released the results of its quarterly, global 3Q14 Sourcing Advisory Pulse […]

Governance Talent Management: The Making of Governance Superstars [SlideShare]

Liz Evans Managing Director, Shared Services and Outsourcing Advisory As today’s organizations grow in size, complexity, and global reach, hybrid […]

Providers Being Held to a MUCH Higher Standard

25% of clients are actively looking to fire their provider.

The June 2014 HfS Research State of Industry Study (conducted in conjunction with KPMG) revealed that clients are demanding operational transformation on the part of service providers, and a need for more strategic relationships instead of empty promises to win business.

2014 Research Finding – Cloud is Already Replacing Legacy Outsourcing

Cliff Justice and Dave Brown have a lot to say about cloud replacing legacy outsourcing

  • Ambitious and sophisticated clients are now seeing the huge benefits of shifting from on-premise to “As-a-Service” delivery.
  • Having a provider that understands and can implement a cloud platform, support the transformation and provide the necessary services that add real value to the front-office is the Holy Grail for many buyers.
  • The successful providers will be those that can bridge the divide between cloud/infrastructure and process delivery.

Taking a Pulse on Global Business Services – Moving Up the Maturity Curve an Uphill Battle

Stan Lepeak, Global Research Director, KPMG LLP KPMG recently released the results of its quarterly, global 1Q14 Sourcing Advisory Pulse […]

Taking a Pulse on Global Business Services – Short Term Progress but a Long Term Journey

Stan Lepeak, Global Research Director, KPMG LLP KPMG recently released  the results of its quarterly, global 1Q14 Sourcing Advisory Pulse […]

Inside the Dragon

Stan Lepeak, Global Research Director, KPMG LLP According to the survey, “State of the Outsourcing Industry,” half of all enterprises […]

Looking at ITO Contract Renewals, Restructures, Rebids, and Insourcing Through a New Lens

Randy Wiele, Director, KPMG LLP The brave-hearted souls tasked with tackling end-of-contract-term decisions or other event-driven changes to information technology […]