Carl-Henrik Hallström, Head of Sourcing Advisory, KPMG in Sweden Our 2011 Nordics IT Service Provider Performance and Satisfaction Study is the most extensive to date, both in terms of the level of participation and the insights gained. This year, more than 300 different organisations participated and evaluated over 700 unique IT outsourcing contracts. The value [...]

Filed under: Information Technology (IT), Market Trends and News, Outsourcing by EquaTerra
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Stan Lepeak, Director, Global Sourcing Advisory Research, KPMG in the US In terms of macro trends, a hot term in the market today is ‘new normal’. New normal in terms of the economic conditions and new normal in terms of debt, unfortunately. But also what we see is a new normal in terms of how [...]

Filed under: Market Trends and News, Outsourcing by EquaTerra
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Stan Lepeak, Managing Director, Global Research, Shared Services and Outsourcing Advisory KPMG’s Shared Services and Outsourcing Advisory (SSOA) practice’s global leadership team recently completed a tour of Asia Pacific during which it examined sourcing trends into and out of that market.  This is the second in a series of blogs that will share these findings [...]

Filed under: Market Trends and News, Offshore & Captive Centers, Outsourcing, Regulations Compliance by EquaTerra
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Stan Lepeak, Director of Global Research, Shared Services and Outsourcing Advisory KPMG’s Shared Services and Outsourcing Advisory (SSOA) practice’s global leadership team recently completed a tour of Asia Pacific during which it examined sourcing trends into and out of that market.  This is the first in series of blogs that will share these findings and [...]

Filed under: Market Trends and News, Outsourcing, Shared Services by EquaTerra
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Cliff Justice, Service Network Leader, Shared Services and Outsourcing Advisory, KPMG in the US If we stand back and look at our firms’ clients, and look at what they are planning in terms of business services, the market in general has clearly matured. Clients have become more sophisticated in how they design and deploy their [...]

Filed under: Market Trends and News, Outsourcing, Shared Services by EquaTerra
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John Masley, Senior Manager, KPMG Shared Services and Outsourcing Advisory Remembering fondly back to the 1980’s, I can recall wondering why everyone wasn’t driving around in the most economically priced vehicle when it was introduced, the beloved (yet now defunct) Yugo. But in outsourcing agreements as in vehicles, there’s always more to it than just [...]

Filed under: Benchmarking, Outsourcing by EquaTerra
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Noel Cullen, Principal Advisor, KPMG in the UK Many business cases for shared services and outsourcing in the finance and insurance sectors overlook the substantial impact of VAT. KPMG’s experience in working with member firm clients in developing their business cases for outsourcing and shared services is that savings of 20 – 40 percent on [...]

Filed under: Financial Services Industry, Outsourcing, Shared Services by EquaTerra
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Dwayne Prosko, Director, Shared Services and Outsourcing Advisory As CFOs are increasingly chartered with identifying cost savings opportunities without undermining the core finance and accounting (F&A) function, and helping move the company forward while driving revenue growth, a growing number of leading organizations are adopting strategies that leverage a global footprint combined with an Extended [...]

Filed under: Finance & Accounting, Global Business Services, Outsourcing, Shared Services by EquaTerra
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Dominique Kindt, Country Manager, KPMG in (RC) Belgium Levels of general satisfaction with outsourcing increased this year in the opinion of the BeLux study participants. This is especially impressive given the strong focus buyers had on cost savings and low price, as well as the organisational stress that most buyers were under during the year. [...]

Filed under: Information Technology (IT), Market Trends and News, Outsourcing by EquaTerra
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Nico Boot, Partner, Sourcing Advisory This year, more than 170 organisations participated in the Dutch EquaTerra Strategic Outsourcing Study, and over 500 unique IT outsourcing contracts, with an annual value of over €4 billion, were evaluated. This year’s results highlight that organisations expect to expand their use of outsourcing – with 56 percent of respondents [...]

Filed under: Cloud Computing, Information Technology (IT), Market Trends and News, Outsourcing by EquaTerra
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