Sleeping Giants Awaken: Optimizing Government IT for the New Economy

Federal, state and local governments and other not-for-profits have largely been operating the same way as they have for decades. Typically, it is with highly distributed, decentralized IT models that are not necessarily efficient, or successful in providing great service quality. The recession has changed all that, and now there is an imperative not only […]

HR Optimization for the Public Sector: From Paper Sea to Self-Service

While many corporations have gone to employee self-service, HR in public sector organizations has tended to lag. The decentralized model of yesterday has left each agency, and in many cases each department, with its own HR operation. Worse, these operations tend to operate largely with paper files—documents and spreadsheets—for most employee-related operations, from recruiting and […]

Putting a Big “G” in Global Business Services

Stan Lepeak, Global Research Director, KPMG LLP Advisory As organizations expand their collective global business services (GBS) efforts they are increasingly diversifying the geographic locations from which they source services and in which they established captive shared services centers.  While India remains a top destination and source for services, other markets are growing in relative […]

Transforming Cost Allocation: Finding Value in Transparency

Mike Gough, Manager, KPMG LLP and Jeff Gregoire, Director, KPMG LLP Say the words “cost allocations,” and your audience immediately thinks “expensive,” “formulaic,” “not based in reality,” and maybe worse.  Cost allocations are nothing new, but managing them correctly is. It’s the difference between providing a required service versus providing a value-based service with obvious […]

F&A’s 2013 Service Delivery Game Changers: Hybridization, Verticalization, and Cloud Solutions

By Ron Walker, Principal, KPMG Management Consulting Buyers, providers, advisors, analysts, and market watchers alike know that finance and accounting (F&A) has never been the frontrunner outsourced business process function. Yet, the “2013 State of Outsourcing” study, conducted by HfS Research with support from KPMG, shows that F&A is picking up outsourcing steam. Indeed, the […]

Taking a Pulse on the Global Business Services Market: What’s on the Agenda for 2013?

Stan Lepeak, Global Research Director, KPMG LLP Advisory KPMG recently released the results of its global 4Q12 Sourcing Advisory Pulse surveys. These Pulse surveys provide insights into trends and projections in end-user organizations’ usage of global business services (GBS). A prior blog reviews the highlights of this quarter’s Pulse.    As is does in each […]

Taking a Pulse on the Global Business Services Market: Results from the Front Lines

Stan Lepeak, Global Research Director, KPMG LLP Advisory KPMG recently released the results of its global 4Q12 Sourcing Advisory Pulse (Pulse) surveys. These Pulse surveys provide insights into trends and projections in end-user organizations’ usage of global business services (GBS). A prior blog reviews the highlights of this quarter’s Pulse. Below are the results from […]

Taking a Pulse on the Global Business Services Market: (More Specialized) Outsourcing Demand Rebounds

Stan Lepeak, Global Research Director, KPMG LLP Advisory KPMG recently released the results of its global 4Q12 Sourcing Advisory Pulse surveys. These Pulse surveys provide insights into trends and projections in end-user organizations’ usage of global business services (GBS). The learnings are gleaned from KPMGI member firms’ advisors, who are working closely with end-user organizations […]

What’s Green on the Outside and Red on the Inside? Service level agreements and watermelons.

By Dave Brown, Principal, KPMG LLP Advisory An odd comparison to be sure, but too often, we have found that executives see only the green on the outside of a service relationship while everyone else closer to the middle of it sees red.  I call it the “watermelon effect.” All sourcing arrangements have some kind […]

Process, Price, Performance, and Perspective: Smart Alternatives to Traditional Benchmarking

Dave Brown, Principal, KPMG LLP With some organizations having up to 80 percent of their IT budget going to a third party, it’s all the more important to ensure that the price for outsourced service is fair and reasonable in comparison with the current market. CIOs also need to measure and continue to educate their […]