John Masley, KPMG Management Consulting, Shared Services and Outsourcing Advisory Buyers of outsourced enterprise services–especially those with big hearts who want to do the right things for the right reasons–often ask us if financially incentivizing their service provider when it exceeds SLAs helps foster the partnership. In most cases, I recommend against it. Why? SLAs [...]

Filed under: Enterprise Systems, Outsourcing by KPMG
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Joe Zanko, Director, Shared Services & Outsourcing Advisory In the face of increasing regulatory scrutiny, decreasing margins, and the need for better controls, today’s insurance companies are seeking ways to gain operational improvements and realize cost savings to bolster their bottom lines. Following are three KPMG recommendations to help insurers achieve these goals:  Rebalance contractor/employee [...]

Filed under: Financial Services Industry, Human Resources, Outsourcing by KPMG
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KPMG looks at many clients and models and has amalgamated a scale upon which an organization can understand where they are in their journey to GBS maturity.

Filed under: Global Business Services, Market Trends and News, Outsourcing, Shared Services by KPMG
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Mark Voytek, Managed Governance Services Leader, KPMG LLP (U.S.) In the past several years, the global outsourcing market for large single-provider deals has flattened. Instead, buyers increasingly are seeking best-of-breed providers for specific services. Shared services centers, meanwhile, are incorporating more services, more functions, and more third-party resources as they strive to improve productivity and [...]

Filed under: Governance, Outsourcing by KPMG
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Stan Lepeak, Global Research Director, KPMG Management Consulting KPMG recently conducted an internal global poll of its firms’ professionals to assess what they view as the top market trends that would impact their clients in 2012. This poll canvassed professionals from the firms’ Management Consulting, Risk Consulting, Audit, and Tax service groups.  KPMG released these [...]

Filed under: Data Analytics, Market Trends and News, Outsourcing by KPMG
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Stan Lepeak, Director, Global Research, KPMG Management Consulting KPMG recently released the results of its global 4Q11 Sourcing Advisory Pulse Survey. The Pulse surveys provide insights into trends and projections in end-user organizations’ usage of global business services (GBS). The learnings are gleaned from KPMG firms’ advisers, who are working closely with enterprises that are [...]

Filed under: Global Business Services, Information Technology (IT), Market Trends and News, Outsourcing by KPMG
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Marc Stark, Director, KPMG Shared Services and Outsourcing Advisory The Extended Global Enterprise (EGE) is the next level of maturity in global business services. In this model, leading companies are going beyond labor arbitrage and transactional processing. Instead, they’re breaking down functional silos and assembling capabilities – whether retained, outsourced, shared or distributed around the [...]

Filed under: Contract Review & Negotiation, Global Business Services, Outsourcing by KPMG
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Stan Lepeak, Director, KPMG Global Sourcing Advisory Research Vicki Phelan, Director, KPMG Shared Services and Outsourcing Advisory supporting the Pharma and Life Sciences Industry KPMG Management Consulting recently completed a market study assessing how North American-based medical device firms are approaching efforts to improve to global business services (GBS). Other KPMG research conducted across multiple [...]

Filed under: Global Business Services, Market Trends and News, Outsourcing, Shared Services by KPMG
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Dave Brown, Principal, KPMG Advisory Services When you established your IT outsourcing agreement, you probably did the deal and put it in a drawer, so it may have been a few years since you’ve thought about IT contracts. But now that your contract is coming up for renewal, how can you make the most of [...]

Filed under: Cloud Computing, Contract Review & Negotiation, Information Technology (IT), Outsourcing by KPMG
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KPMG polled REFM outsourcing buyers and service providers on changes to demand and preferences for a range of outsourcing delivery and management model options.

Filed under: Market Trends and News, Outsourcing, Real Estate and Facilities Management by KPMG
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