If IT Doesn’t Get It, Neither Do You

You may think you own the global process, but if your global business services are dependent upon a disconnected or uninterested IT group, breakdowns aren’t far ahead. A longstanding fractious relationship tends to exist between process owners and technology owners.  Not to beat up exclusively on the IT folks, but with so much riding on [...]

Driving Innovation through Collaboration

Lee Ayling, Partner, Sourcing Advisory, KPMG in the UK Karene House, Principal Advisor, Sourcing Advisory, KPMG in the UK How are you driving innovation with your outsourcing providers and, if you’re a supplier of outsourced services, how are you delivering innovation for your clients? What’s working and what’s not? How do you measure its impact [...]

Unlocking the Benefits of Transforming Application Support

Jason Sahota, Senior Manager, Sourcing Advisory, KPMG in the UK Application support can become more efficient and better able to meet changing business needs. But there are common pitfalls and challenges to negotiate and critical success factors to be aware of on the journey from strategic vision to reality. The recent challenging economic climate has [...]

The New and Old of Cloud Computing

Stan Lepeak, Director, Research, Advisory Services Unless you have been spending time under the proverbial rock you know that cloud computing is the “hot” topic in the business and IT services marketplace for 2011. There’s no denying cloud computing is a hot topic, especially among those vendors and service providers selling cloud offerings. The more [...]

The Strengths and Weaknesses of Today’s Finance Function – and Ways to Transform It

Teri Robinson Formerly EquaTerra, now KPMG, we are excited to share expanded insights to support a smarter, empowered enterprise. Thus, we will highlight KPMG studies to better enable your analysis, planning and decision-making processes, ideally making you more effective in your role. Late last year KPMG collaborated with CFO Research Services on a study to [...]

The Need for Smarter SPEED

Cliff Justice Stan Lepeak Business success today is predicated on working both faster as well as smarter. Advances in information technology and telecommunications, as manifested in the Internet, highly complex enterprise software systems, and process automation, have helped enable organizations to work increasingly faster and on a global scale. In many respects, it is working [...]

Enabling the Global Enterprise

Stan Lepeak, Director, Advisory Research Cliff Justice, US National Leader, Shared Services and Outsourcing Advisory On Tuesday, February 22, KPMG LLP (US), KPMG Holdings Limited (UK) and KPMG International announced an agreement to acquire the business and subsidiaries of EquaTerra Inc. This combination creates a global shared services and sourcing advisory offering that is aligned [...]

Oncor Sourcing Transformation: Lessons Learned

Lee Ann Moore,  Chief Marketing Officer In 2008 the Public Utility Commission of Texas (PUCT) finalized a multi-billion dollar plan to increase the Electric Reliability Council of Texas’ transmission capacity by building 2,200 miles of new transmission lines and related facilities. These facilities are targeted to areas of future wind generation. Oncor, a regulated electric [...]

Shared Services: Buyers Speak Out on Implementation Lessons Learned

Mark Trepanier, Managing Director, HR Practice Group Change management was the hot topic last week at an EquaTerra roundtable that I had the privilege of hosting. I gleaned insights from largely experienced outsourcing buyers across a spectrum of functions (e.g. Finance, HR, IT and Procurement) and industries.   Our conversation evolved from change management into key [...]

Knowledge Management in 10 Easy Steps: How to Jumpstart Your Strategy

Michele Gentry and Robert Jacobs, Project Directors If you are reading this, you may have decided it is time to take knowledge management (KM) seriously. Perhaps you have seen the effects of lost knowledge and are working from lessons learned. Or maybe you are a visionary who understands there is no time like the present [...]