Sleeping Giants Awaken: Optimizing Government IT for the New Economy

Federal, state and local governments and other not-for-profits have largely been operating the same way as they have for decades. Typically, it is with highly distributed, decentralized IT models that are not necessarily efficient, or successful in providing great service quality. The recession has changed all that, and now there is an imperative not only [...]

HR Optimization for the Public Sector: From Paper Sea to Self-Service

While many corporations have gone to employee self-service, HR in public sector organizations has tended to lag. The decentralized model of yesterday has left each agency, and in many cases each department, with its own HR operation. Worse, these operations tend to operate largely with paper files—documents and spreadsheets—for most employee-related operations, from recruiting and [...]

Implications for States Considering Federally Facilitated Health Benefit Exchanges

Paul Hencoski, Global Lead Partner, KPMG Health and Human Services One of the centerpieces of The Affordable Care Act (ACA) of 2010 is the creation of health benefit exchanges, marketplaces where uninsured individuals can access quality, affordable healthcare coverage. Coverage can be offered through an expanded Medicaid program or through private plans offered through the [...]

HHS Guidance on TANF Waivers

David Hansell, Global Chair, KPMG Human & Social Services Center of Excellence In July of this year, the U.S. Department of Health and Human Services (HHS) Administration for Children and Families issued new guidance to states on the availability of waivers under the Temporary Assistance for Needy Families (TANF) program, including important new options that [...]

Public Sector ERP Implementation – Insights from Front-Line Peers

Elizabeth Newman, Senior Advisor, KPMG Shared Services and Outsourcing Advisory ERP systems have the potential to deliver significant cost savings, productivity boosts and efficiency gains to public sector organizations. But their implementation is fraught with complex technological challenges, are highly disruptive in how core business processes are conducted, and are highly prone to timeline extensions [...]

UK IT Service Provider Performance and Satisfaction Study Findings – the Public Sector Perspective

John Mackie, UK Public Sector Lead Nineteen percent of the outsourcing contracts reviewed in the EquaTerra 2010 UK IT Service Provider Performance and Satisfaction Study were for public sector organisations, representing both central and local government and non departmental public bodies (NDPBs). Given the political and economic climate in which these organisations are currently operating, [...]

Outsourcing in the UK Public Sector – Avoiding the Pitfalls (Back to Basics)

John Mackie, Public Sector Lead (UK) Maintaining service delivery levels with reduced budgets is the order of the day – and the use of outsourcing service providers and shared service centres offers public sector organisations creative solutions to this challenge. The UK is now a mature outsourcing market and recent EquaTerra research has shown that [...]