Taking the Pulse of the Global REFM Outsourcing Market

Stan Lepeak, Global Research Director, KPMG LLP Advisory Patrice Gilles, Managing Director, KPMG LLP Shared Services & Outsourcing Advisory Doug Burr, Director, KPMG LLP Shared Services & Outsourcing Advisory KPMG recently released the results of the 2013 edition of its annual REFM (Real Estate and Facilities Management) Outsourcing Pulse survey. The findings from the REFM [...]

Measuring Facilities Management Provider Performance is All in the Cards (Balanced Scorecards, That Is)

Steve Silen, Director, Shared Services and Outsourcing Advisory practice, part of KPMG Management Consulting Organizations are increasingly turning to balanced scorecards as a means to comprehensively assess the performance of their external facilities management (FM) service providers against multiple criteria. They also use these flexible yet powerful tools to establish alignment and focus, identify improvement [...]

Taking a Pulse on the Global Real Estate and Facilities Management (REFM) Outsourcing Market

Stan Lepeak, Global Research Director, KPMG LLP Advisory Steve Silen, Director, Shared Services and Outsourcing Advisory KPMG recently released the results of the 2012 edition of its Global Real Estate and Facilities Management (REFM) Outsourcing Pulse survey.   The REFM outsourcing Pulse is a member of the KPMG Pulse family of surveys that provide insights into [...]

The Ongoing Evolution of Real Estate and Facilities Management Outsourcing Management

KPMG polled REFM outsourcing buyers and service providers on changes to demand and preferences for a range of outsourcing delivery and management model options.

Taking a Pulse on the REFM Outsourcing Market

Stan Lepeak, Director, KPMG Global Sourcing Advisory Research Doug Burr, Senior Manager, KPMG Advisory KPMG LLP (US) and KPMG Holdings Limited (UK) recently released the results of its inaugural Real Estate and Facilities Management (REFM) Pulse survey.   This survey is the newest addition to the Pulse family of research studies.  Similar to the other KPMG [...]

Contract Negotiations: Real Estate and Facilities Management Outsourcing Lessons Learned on a Critical Phase of RE & FM Outsourcing

Doug Burr, Advisor, Real Estate and Facilities Management Practice I recently participated in negotiations for a $400 million total contract value real estate and facilities management (RE & FM) outsourcing deal. On the plane home I had some time to opine about what I learned from this and other negotiations. Here are a few questions [...]

Facilities Management Outsourcing: Four ways service providers can help you achieve your sustainability goals

Doug Burr, Senior Advisor, Real Estate and Facilities Management Advisory Ron Walker, Managing Director, Real Estate and Facilities Management Advisory Like every other aspect of an outsourcing agreement, success depends on detailing where you are, where you want to be and what it’s going to take to get there. Design and execution of the facilities [...]

Trends in Real Estate and Facilities Management Outsourcing: An Interview Trifecta

Lee Ann Moore, CMO, EquaTerra We have seen increasing interest in Real Estate and Facilities Management (RE/FM) outsourcing, strengthening capabilities in the provider community and strong value drivers for outsourcing RE/FM. At the recent Sourcing Interests Group conference it was clear that many buy-side attendees were actively using third parties to manage these services, and [...]