Stan Lepeak, Managing Director, Global Research, KPMG Shared Services and Outsourcing Advisory KPMG’s Shared Services and Outsourcing Advisory (SSOA) practice’s global leadership team recently completed a tour of Asia Pacific during which it examined sourcing trends into and out of that market. This is the second in a series of blogs that will share these [...]
Stan Lepeak, Director, Research, KPMG SSOA practice Jim Low, Partner, KPMG Audit practice The “Dodd-Frank Act” is not top of mind among many sourcing professionals. Officially labeled the “Dodd–Frank Wall Street Reform and Consumer Protection Act (H.R. 4173)”, this Act was introduced in the US Senate in 2009 and signed into law in July 2010 [...]
Noel Cullen, Principal Advisor, KPMG in the UK The recently published UK Independent Banking Commission’s (IBC) interim report has recommended that major banks separate their retail operations from higher-risk activities. Were such a requirement introduced, changes on this scale would have a significant impact on banks’ IT strategies. Change of this nature would almost certainly [...]
Tony Rawlinson, Managing Director, Financial Services Advisory (Europe & Asia Pacific) Outsourcing is becoming more and more mission critical for many financial institutions and increasingly important core processes as well as commodity services are being externalised to partners. Given the legacy of the credit crunch and the renewed emphasis on controls and accountability it’s not a [...]
Stan Lepeak, Managing Director, EquaTerra Global Research U.S. Senator Chuck Schumer recently introduced a legislative bill that if passed would impose a $.25 “excise tax” on any call center calls that originate within the U.S. but are serviced outside of the country. Additionally, if passed, the bill would require organizations using non-domestic call centers to [...]
Thomas Hall, Managing Director, Contract Negotiations Advisory Third-party assurance reports provide customers of outsourced services with information about the internal controls maintained by their provider’s delivery organization. Historically, the control standards set forth by the American Institute of Certified Public Accountants (AICPA) in Statement on Standards No. 70 (SAS 70) have been most commonly applied [...]
Stan Lepeak, Managing Director, EquaTerra Global Research Tony Rawlinson, Managing Director, Financial Services, Europe and Asia On March 11, Mark Robinson, EquaTerra’s COO and the two of us hosted our firm’s annual European banking, financial services and insurance (BFSI) executive dinner in London. More than 30 executives from some of the largest European and global [...]