The (Much Needed and Elevated) Role of the GBS Executive

Stan Lepeak Global Research Director, KPMG LLP KPMG recently released the results of its quarterly, global 3Q14 Sourcing Advisory Pulse surveys. These Pulse surveys provide insights into trends and projections in end-user organizations’ usage of global business services (GBS). The learnings are gleaned from KPMG firms’ advisors, who are working closely with end-user organizations that […]

Governance Talent Management: The Making of Governance Superstars [SlideShare]

Liz Evans Managing Director, Shared Services and Outsourcing Advisory As today’s organizations grow in size, complexity, and global reach, hybrid sourcing is becoming the best way to optimize the mix of human capital, service delivery models, process innovation, and technology. The big problem, however, is that all this optimization doesn’t just happen by itself. Organizations […]

Providers Being Held to a MUCH Higher Standard

25% of clients are actively looking to fire their provider.

The June 2014 HfS Research State of Industry Study (conducted in conjunction with KPMG) revealed that clients are demanding operational transformation on the part of service providers, and a need for more strategic relationships instead of empty promises to win business.

Taking a Pulse on Global Business Services – Moving Up the Maturity Curve an Uphill Battle

Stan Lepeak, Global Research Director, KPMG LLP KPMG recently released the results of its quarterly, global 1Q14 Sourcing Advisory Pulse surveys. These Pulse surveys provide insights into trends and projections in end-user organizations’ usage of global business services (GBS). The learnings are gleaned from KPMG firms’ advisors, who are working closely with end-user organizations that […]

Taking a Pulse on Global Business Services – Short Term Progress but a Long Term Journey

Stan Lepeak, Global Research Director, KPMG LLP KPMG recently released  the results of its quarterly, global 1Q14 Sourcing Advisory Pulse surveys. These Pulse surveys provide insights into trends and projections in end-user organizations’ usage of global business services (GBS). The learnings are gleaned from KPMG firms’ advisors, who are working closely with end-user organizations that […]

Turning Operational Excellence Into a Contact Sport

By Anshul Varma, KPMG Director, Shared Services and Outsourcing Shared services is all about the people We often talk about operational excellence in the area of shared services, but so quickly dive into the processes without remembering that the key to any process is the people. Organizations that are extremely successful begin with basic training. […]

Seeking Shared Services Success by Pinpointing Points of Failure

Stan Lepeak, Global Research Director, KPMG LLP Advisory KPMG recently released the results of its global 3Q13 Sourcing Advisory Pulse surveys. These Pulse surveys provide insights into trends and projections in end-user organizations’ usage of global business services (GBS). The learnings are gleaned from KPMG firms’ advisors, who are working closely with end-user organizations that […]

Global Business Services: From Blunt Tool to Innovation Enabler

Stan Lepeak, Global Research Director, KPMG LLP Advisory KPMG recently released the results of its global 2Q13 Sourcing Advisory Pulse surveys. These Pulse surveys provide insights into trends and projections in end-user organizations’ usage of global business services (GBS). The learnings are gleaned from KPMG firms’ advisors, who are working closely with end-user organizations that […]

The Role of IT in Enabling GBS Success

Stan Lepeak, Global Research Director, KPMG LLP Advisory KPMG recently released  the results of its global 2Q13 Sourcing Advisory Pulse surveys. These Pulse surveys provide insights into trends and projections in end-user organizations’ usage of global business services (GBS).   A key focus in the 2Q13 edition of the Pulse survey was examining the role of […]

The Survey Says: F&A BPO is a Strong Market (And there is plenty of room for expansion)

Stan Lepeak, Global Research Director, KPMG LLP and Ron Walker, Principal, KPMG LLP; featuring Phil Fersht KPMG and Horses for Sources (HfS) recently conducted a broad industry study, and spoke with 1355 stakeholders who buy, sell, and advise on sourcing services. Of that, we interviewed 170 customers of F&A BPO at length. Here is the […]