Rick Bertheaud, Principal, Management Consulting High-performing shared services organizations go well beyond the basic value proposition of efficiency and effectiveness. They focus on customer relationship management (CRM) to improve their strategic relevance, deliver long-term value and elevate the shared services brand. But CRM is just the beginning. The next step is to evolve from managing [...]

Filed under: How to..., Shared Services by EquaTerra
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Stan Lepeak, Director, Global Sourcing Advisory Research Vicki Phelan, Director, Shared Services and Outsourcing Advisory supporting the Pharma and Life Sciences Industry KPMG Management Consulting recently completed a market study assessing how North American-based medical device firms are approaching efforts to improve to global business services (GBS). Other KPMG research conducted across multiple industries typically [...]

Filed under: Global Business Services, Market Trends and News, Outsourcing, Shared Services by EquaTerra
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Anna Marie Detert, Director, People & Change, KPMG in the UK The creation and operation of a shared service centre is a significant investment for an organisation, yet the way staff are managed and motivated often reveals opportunities to increase their value, whether located on or offshore. While companies may have sophisticated human resource strategies [...]

Filed under: How to..., Offshore & Captive Centers, Shared Services by EquaTerra
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Organizations with near and offshore shared services operations need to develop a tailored strategy to attract and retain local market talent. Read this blog for five key levers that organizations can pull to attract and retain shared services talent.

Filed under: Shared Services by EquaTerra
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Stan Lepeak, Director of Global Research, Shared Services and Outsourcing Advisory KPMG’s Shared Services and Outsourcing Advisory (SSOA) practice’s global leadership team recently completed a tour of Asia Pacific during which it examined sourcing trends into and out of that market.  This is the first in series of blogs that will share these findings and [...]

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Cliff Justice, Service Network Leader, Shared Services and Outsourcing Advisory, KPMG in the US If we stand back and look at our firms’ clients, and look at what they are planning in terms of business services, the market in general has clearly matured. Clients have become more sophisticated in how they design and deploy their [...]

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Noel Cullen, Principal Advisor, KPMG in the UK Many business cases for shared services and outsourcing in the finance and insurance sectors overlook the substantial impact of VAT. KPMG’s experience in working with member firm clients in developing their business cases for outsourcing and shared services is that savings of 20 – 40 percent on [...]

Filed under: Financial Services Industry, Outsourcing, Shared Services by EquaTerra
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Dwayne Prosko, Director, Shared Services and Outsourcing Advisory As CFOs are increasingly chartered with identifying cost savings opportunities without undermining the core finance and accounting (F&A) function, and helping move the company forward while driving revenue growth, a growing number of leading organizations are adopting strategies that leverage a global footprint combined with an Extended [...]

Filed under: Finance & Accounting, Global Business Services, Outsourcing, Shared Services by EquaTerra
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Jonathan Burr, Sourcing Advisory, KPMG in the UK Back office functions, such as Information Technology, Human Resources and Finance and Accounting, have executed complex and innovative strategies to deliver cost savings and improved service levels which seem commonplace today. With improved efficiency having already been achieved through activities such as the creation of shared service [...]

Filed under: Finance & Accounting, How to..., Human Resources, Information Technology (IT), Outsourcing, Shared Services by EquaTerra
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Stan Lepeak, Director, Research, Shared Services and Outsourcing Advisory Often buyers have viewed global sourcing as a series of discrete options and capabilities (e.g., internal services, shared services, offshore captives, business process outsourcing and information technology outsourcing (ITO)) rather than a continuum of integrated service models. This is similar to the legacy perspective of viewing [...]

Filed under: Governance, How to..., Insourcing, Offshore & Captive Centers, Outsourcing, Shared Services by EquaTerra
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