Taking a Pulse on the Global Business Services Market: What’s on the Agenda for 2013?

Stan Lepeak, Global Research Director, KPMG LLP Advisory KPMG recently released the results of its global 4Q12 Sourcing Advisory Pulse surveys. These Pulse surveys provide insights into trends and projections in end-user organizations’ usage of global business services (GBS). A prior blog reviews the highlights of this quarter’s Pulse.    As is does in each [...]

Taking a Pulse on the Global Business Services Market: Results from the Front Lines

Stan Lepeak, Global Research Director, KPMG LLP Advisory KPMG recently released the results of its global 4Q12 Sourcing Advisory Pulse (Pulse) surveys. These Pulse surveys provide insights into trends and projections in end-user organizations’ usage of global business services (GBS). A prior blog reviews the highlights of this quarter’s Pulse. Below are the results from [...]

Taking a Pulse on the Global Business Services Market: (More Specialized) Outsourcing Demand Rebounds

Stan Lepeak, Global Research Director, KPMG LLP Advisory KPMG recently released the results of its global 4Q12 Sourcing Advisory Pulse surveys. These Pulse surveys provide insights into trends and projections in end-user organizations’ usage of global business services (GBS). The learnings are gleaned from KPMGI member firms’ advisors, who are working closely with end-user organizations [...]

What’s Green on the Outside and Red on the Inside? Service level agreements and watermelons.

By Dave Brown, Principal, KPMG LLP Advisory An odd comparison to be sure, but too often, we have found that executives see only the green on the outside of a service relationship while everyone else closer to the middle of it sees red.  I call it the “watermelon effect.” All sourcing arrangements have some kind [...]

The Global Business Services (GBS) Top 10 List: More Strategy. More Value. More to Think About.

James O’Callaghan, Partner, KPMG Management Consulting As companies embrace the strategic value of shared services organizations (SSO), the lens starts to shift from pure cost saving to the effective use of the skills, resources, and capabilities in which businesses have already invested. Other issues such as consumer demands, market conditions, regulatory pressures, taking advantage of [...]

Taking a Pulse on the Global Business Services Market: Webcast Highlights

Stan Lepeak, Global Research Director, KPMG LLP Advisory KPMG recently released the results of its global 3Q12 Sourcing Advisory Pulse surveys. These Pulse surveys provide insights into trends and projections in end-user organizations’ usage of global business services (GBS). Below are highlights excerpted from the webcast held on October 25.  It was attended by me, [...]

Taking a Pulse on the Global Business Services Market: Results from the Front Lines

Stan Lepeak, Global Research Director, KPMG LLP Advisory KPMG recently released the results of its global 3Q12 Sourcing Advisory Pulse surveys. These Pulse surveys provide insights into trends and projections in end-user organizations’ usage of global business services (GBS). The learnings are gleaned from KPMG firms’ advisors, who are working closely with end-user organizations that [...]

Taking a Pulse on the Global Business Services Market: Seeking Success via (More) Shared Services

Stan Lepeak, Global Research Director, KPMG LLP Advisory KPMG LLP recently released the results of its global third quarter 2012 Sourcing Advisory Pulse surveys. These Pulse surveys provide insights into trends and projections in end-user organizations’ usage of global business services (GBS). The learnings are gleaned from KPMG member firms’ advisors, who are working closely [...]

Taking a Pulse on the Global Real Estate and Facilities Management (REFM) Outsourcing Market

Stan Lepeak, Global Research Director, KPMG LLP Advisory Steve Silen, Director, Shared Services and Outsourcing Advisory KPMG recently released the results of the 2012 edition of its Global Real Estate and Facilities Management (REFM) Outsourcing Pulse survey.   The REFM outsourcing Pulse is a member of the KPMG Pulse family of surveys that provide insights into [...]

Global Business Services Now: Clients and Providers Climb Up the Value Chain

By Cliff Justice, KPMG Partner, Shared Services and Outsourcing Advisory As we learned from our first quarter 2012 Pulse Survey, clients are yearning for more value, not necessarily more or bigger outsourcing. Clearly, 60 percent of respondents are focusing on improving current operations through better governance. Companies have launched many shared services and outsourcing initiatives [...]