If IT Doesn’t Get It, Neither Do You

You may think you own the global process, but if your global business services are dependent upon a disconnected or uninterested IT group, breakdowns aren’t far ahead. A longstanding fractious relationship tends to exist between process owners and technology owners.  Not to beat up exclusively on the IT folks, but with so much riding on [...]

What to Look for in Next-Generation ITO Deals

Dave Brown, Principal, KPMG Advisory Services When you established your IT outsourcing agreement, you probably did the deal and put it in a drawer, so it may have been a few years since you’ve thought about IT contracts. But now that your contract is coming up for renewal, how can you make the most of [...]

It’s Getting Cloudy in Asia Pac – and That’s Good for (Its) Business

Stan Lepeak, Director, KPMG Global Sourcing Advisory Research KPMG recently released a comprehensive global market study on cloud computing adoption and usage.  On November 15th, I will be leading a webcast discussion related to the study.  An initial analysis of the results identifies some interesting findings.  One of them is the disparity of cloud services [...]

Cloud: More of the Same for Less, or Enabling True Business Transformation?

Stan Lepeak, Director, KPMG Global Sourcing Advisory Research KPMG will release the first edition of its global cloud Pulse survey via a webcast on November 15th.  The cloud Pulse survey is modeled after the sourcing advisory Pulse family of research studies.  Results are based on surveys and interviews with advisors globally in KPMG member firms’ [...]

Unlocking the Benefits of Transforming Application Support

Jason Sahota, Senior Manager, Sourcing Advisory, KPMG in the UK Application support can become more efficient and better able to meet changing business needs. But there are common pitfalls and challenges to negotiate and critical success factors to be aware of on the journey from strategic vision to reality. The recent challenging economic climate has [...]

The 2011 Dutch Strategic Outsourcing Study: The Most Extensive to Date

Nico Boot, Partner, KPMG Sourcing Advisory This year, more than 170 organisations participated in the Dutch EquaTerra Strategic Outsourcing Study, and over 500 unique IT outsourcing contracts, with an annual value of over €4 billion, were evaluated. This year’s results highlight that organisations expect to expand their use of outsourcing – with 56 percent of [...]

The UK Independent Banking Commission’s Interim Report – and Outsourcing

Noel Cullen, Principal Advisor, KPMG in the UK The recently published UK Independent Banking Commission’s (IBC) interim report has recommended that major banks separate their retail operations from higher-risk activities. Were such a requirement introduced, changes on this scale would have a significant impact on banks’ IT strategies. Change of this nature would almost certainly [...]

UK IT Service Provider Performance and Satisfaction Study – Application Management Findings

Anthony Allinson, Senior Advisor, IT Advisory Services, United Kingdom This year’s study shows the original western global providers, and to some extent the larger heritage Indian providers, struggling with lower client satisfaction scores for Application Management than in previous years. This is thought to be driven by the scale and complexity of these global deals. [...]

Five High Impact 2011 Agenda Items for CIOs

Brian Walker, Managing Director, IT Consulting As 2011 quickly approaches, our clients are asking about the areas in which they should focus their attention, and those in which the greatest opportunities for improvement exist. Following are some of our thoughts, highlighting areas in which our clients are achieving significant value or managing risk within their [...]

Tough Questions Posed by CIO.com: How to Save U.S. IT Jobs

Lee Ann Moore, Chief Marketing Officer EquaTerra clients looking to improve their internal services pose challenging questions on how to accomplish those objectives and how to make the right decisions. We provide counsel to help them answer their toughest questions when evaluating optimization options across the enterprise. For some clients, they have the internal capabilities [...]