Stan Lepeak, Director of Global Research, KPMG Shared Services and Outsourcing Advisory KPMG’s Shared Services and Outsourcing Advisory (SSOA) practice’s global leadership team recently completed a tour of Asia Pacific during which it examined sourcing trends into and out of that market. This is the first in series of blogs that will share these findings [...]
Cliff Justice, Service Network Leader, Shared Services and Outsourcing Advisory, KPMG in the US If we stand back and look at our firms’ clients, and look at what they are planning in terms of business services, the market in general has clearly matured. Clients have become more sophisticated in how they design and deploy their [...]
Noel Cullen, Principal Advisor, KPMG in the UK Many business cases for shared services and outsourcing in the finance and insurance sectors overlook the substantial impact of VAT. KPMG’s experience in working with member firm clients in developing their business cases for outsourcing and shared services is that savings of 20 – 40 percent on [...]
Dwayne Prosko, Director, KPMG Shared Services and Outsourcing Advisory As CFOs are increasingly chartered with identifying cost savings opportunities without undermining the core finance and accounting (F&A) function, and helping move the company forward while driving revenue growth, a growing number of leading organizations are adopting strategies that leverage a global footprint combined with an [...]
Anne Clifford, Manager, KPMG Shared Services and Outsourcing Advisory For years, many businesses and analysts have incorrectly classified payroll processing as a commodity. After all, if workers are being paid on time at a cost effective price point, all’s good on the payroll front, right? Wrong, especially these days when this process, the largest spend [...]
Jonathan Burr, Sourcing Advisory, KPMG in the UK Back office functions, such as Information Technology, Human Resources and Finance and Accounting, have executed complex and innovative strategies to deliver cost savings and improved service levels which seem commonplace today. With improved efficiency having already been achieved through activities such as the creation of shared service [...]
Claudio Altini, Managing Director, BPO, Europe & Asia Vivek Nijhon, Head of Global Sourcing As organisations outsource an ever-greater number of services, offshore locations for service delivery beyond India are increasingly of interest to buyers. There are numerous drivers for this requirement, such as spreading risk, in terms of cost inflation or disaster recovery for [...]
Christian Moens, EquaTerra Are you seeking an alternative to staff reductions as a means to achieving cost savings in procurement? As Chief Financial Officers (CFOs) are taking ever-greater responsibility for their procurement functions, there are real opportunities available to optimise efficiency both in terms of costs as well as quality of services. In order to [...]
Jeri Lykke, Senior Manager, Shared Services and Outsourcing Advisory Picture this: you’re the client leader of a mid-market, multi-process human resources outsourcing (HRO) implementation. The project has been preceding well with requirements defined, configuration and conversion activities running as planned, and your team has prepared a thorough testing plan and test cases ahead of user [...]
Jeri Lykke, Senior Manager, Shared Services and Outsourcing Advisory A few years ago, I observed the following discussion during a Human Resources outsourcing (HRO) transition and implementation status meeting. The client described significant issues with the initiation of User Acceptance Testing, detailed relevant associated risks and asked that the project’s status be changed to Red. [...]
