Looking at ITO Contract Renewals, Restructures, Rebids, and Insourcing Through a New Lens

Randy Wiele, Director, KPMG LLP The brave-hearted souls tasked with tackling end-of-contract-term decisions or other event-driven changes to information technology outsourcing (ITO) agreements know all too well that many things have changed since they inked their first, second, or even third deal. While the traditional objectives of ITO were primarily around operational stability, lower cost, [...]

Today’s Five Imperatives for Renewing Your Outsourcing Contracts

By Dave Brown, Partner, KPMG Shared Services and Outsourcing So it’s time to renew one or more of your outsourcing contracts. No, you really wouldn’t rather have a root canal. Renewing or re-competing today is much better than it was a few years ago, so let’s take a quick look at how things have changed. [...]

Taking the Pulse on the Global Outsourcing Market: The Lawyer’s Perspective on Contract Complexity

Stan Lepeak, Global Research Director, KPMG LLP Advisory Marc Stark, Director, Management Consulting, KPMG LLP Advisory KPMG released the results of the 2012 edition of the global Legal Pulse survey via a webcast on March 27. This was the third annual edition of the legal Pulse, one of the family of recurring Pulse research studies. [...]

What to Look for in Next-Generation ITO Deals

Dave Brown, Principal, KPMG Advisory Services When you established your IT outsourcing agreement, you probably did the deal and put it in a drawer, so it may have been a few years since you’ve thought about IT contracts. But now that your contract is coming up for renewal, how can you make the most of [...]

Developing an End Strategy for Your Outsourcing Contract

Nico Boot, Executive Director Europe and Asia Pacific Most organisations make the mistake of drawing up new contracts based on negative experiences in the past. A better way to determine the appropriate option when a contract comes to an end is to carry out the final annual review of the sourcing strategy, look ahead at [...]

Preparing for the Worst: Contracting with the Most Difficult Service Providers

Stan Lepeak, Managing Director, Global Research EquaTerra recently released the results of the 2010 global Legal Pulse survey. In it EquaTerra polled more than 40 of the top third-party North American and European law firms that support and advise buyers on outsourcing efforts. The Legal Pulse is similar to EquaTerra’s long-standing global service provider/advisor Pulse [...]

EquaTerra 2010 Legal Pulse Survey Results: Outsourcing Contract Complexity Continues to Increase (and This Is Not a Bad Thing….)

Stan Lepeak, Managing Director, Global Research EquaTerra will soon release the results of the 2010 global Legal Pulse survey. The 2009 edition focused on European counsel while this year the study was expanded to incorporate feedback from counsel in North America. EquaTerra polled approximately 70 senior legal counsel in more than 40 of the top [...]

Contract Negotiations: Real Estate and Facilities Management Outsourcing Lessons Learned on a Critical Phase of RE & FM Outsourcing

Doug Burr, Advisor, Real Estate and Facilities Management Practice I recently participated in negotiations for a $400 million total contract value real estate and facilities management (RE & FM) outsourcing deal. On the plane home I had some time to opine about what I learned from this and other negotiations. Here are a few questions [...]

Before You Benchmark: Consider Savings Estimates, Cost Drivers and Timelines

Dave Brown, Managing Director, Financial Architecture Advisory Services Considering undertaking a benchmarking initiative to evaluate how your cost structure stacks up against the market? First, understand if you really need a benchmark. Many executives feel they need a general read on market pricing and see a benchmark as the only mechanism to obtain the data. [...]

Outsourcing Buyer Behaviour Today – An Insight From EquaTerra’s UK Pulse Survey

Lee Ayling, Managing Director, EquaTerra UK Information Technology Advisory In the light of the current economic conditions, we asked the respondents of our 1H 2010 UK Pulse Survey* in which ways buyers are changing their approaches regarding outsourcing and global services sourcing efforts. According to service providers, most buyers are reopening contracts to renegotiate pricing [...]