Looking at ITO Contract Renewals, Restructures, Rebids, and Insourcing Through a New Lens

Randy Wiele, Director, KPMG LLP The brave-hearted souls tasked with tackling end-of-contract-term decisions or other event-driven changes to information technology outsourcing (ITO) agreements know all too well that many things have changed since they inked their first, second, or even third deal. While the traditional objectives of ITO were primarily around operational stability, lower cost, [...]