The Rise of Cloud and Software as a Service (SaaS) – an Opportunity or a Threat to Service Providers?

By Martin Molloy, Principal Consultant and Cloud Expert When service providers were asked what the strongest process areas in their pipeline are specific to Information Technology, for our latest UK Pulse survey, they highlighted the strongest demand as being in Infrastructure Management (see chart below) – a trend very likely to be due to the [...]

Myths, Legends, the Truth and Remote Infrastructure Management

By Gary Morris, Principal Consultant Remote Infrastructure Management (RIM) seems to be on the lips of many CIO’s as a new concept and a new route to business improvement. However, there’s no industry standard definition for RIM and as with many similar terms, suffers from meaning all things to all people. The reality is that [...]