If IT Doesn’t Get It, Neither Do You

You may think you own the global process, but if your global business services are dependent upon a disconnected or uninterested IT group, breakdowns aren’t far ahead. A longstanding fractious relationship tends to exist between process owners and technology owners.  Not to beat up exclusively on the IT folks, but with so much riding on [...]

Is There Value in Paying Provider Performance Incentives for Over-Achieving Service Level Agreements (SLAs)?

John Masley, KPMG Management Consulting, Shared Services and Outsourcing Advisory Buyers of outsourced enterprise services–especially those with big hearts who want to do the right things for the right reasons–often ask us if financially incentivizing their service provider when it exceeds SLAs helps foster the partnership. In most cases, I recommend against it. Why? SLAs [...]

What to Look for in Next-Generation ITO Deals

Dave Brown, Principal, KPMG Advisory Services When you established your IT outsourcing agreement, you probably did the deal and put it in a drawer, so it may have been a few years since you’ve thought about IT contracts. But now that your contract is coming up for renewal, how can you make the most of [...]

Public Sector ERP Implementation – Insights from Front-Line Peers

Elizabeth Newman, Senior Advisor, KPMG Shared Services and Outsourcing Advisory ERP systems have the potential to deliver significant cost savings, productivity boosts and efficiency gains to public sector organizations. But their implementation is fraught with complex technological challenges, are highly disruptive in how core business processes are conducted, and are highly prone to timeline extensions [...]

Capping the Spewing Spigot of ERP Implementation Costs

Stan Lepeak, Managing Director, Global Research For too many end-user organizations adopting or expanding commercial enterprise resource planning (ERP) systems, the implementation process can look too much the like current oil spill in the Gulf of Mexico. While not to make light of the spill, ERP implementation efforts are too often out of control, seemingly [...]

Is Now the Right Time for a New ERP Solution or Upgrade?

Robert G. Jacobs II, Senior Advisor, EquaTerra Enterprise Systems Practice If your legacy business applications are more than 10 years old and require multiple entries of identical data, you should consider taking advantage of newer functionality. Disparate applications with business unit-level data synchronization or reliance on non-integrated desktop applications, such as spreadsheets and simple databases, [...]