Noel Cullen, Principal Advisor, KPMG in the UK Many business cases for shared services and outsourcing in the finance and insurance sectors overlook the substantial impact of VAT. KPMG’s experience in working with member firm clients in developing their business cases for outsourcing and shared services is that savings of 20 – 40 percent on [...]
Stan Lepeak, Director, Research, SSOA There is increasing evidence of a growing disparity between the available global labor pool and the available pool of labor with the skills required for many services and higher-end manufacturing jobs. The April, 2011 edition of KPMG’s High Growth Markets details rising wages and looming labor shortages in China as [...]
Stan Lepeak, Director, Research, Shared Services and Outsourcing Advisory Often buyers have viewed global sourcing as a series of discrete options and capabilities (e.g., internal services, shared services, offshore captives, business process outsourcing and information technology outsourcing (ITO)) rather than a continuum of integrated service models. This is similar to the legacy perspective of viewing [...]
Anthony Allinson, Senior Advisor, IT Advisory Services, United Kingdom This year’s study shows the original western global providers, and to some extent the larger heritage Indian providers, struggling with lower client satisfaction scores for Application Management than in previous years. This is thought to be driven by the scale and complexity of these global deals. [...]
Martin Molloy, Principal Consultant, Information Technology Advisory, Europe and Asia Pacific Eighty-two percent of all organisations participating in this year’s UK study have outsourced part, or all of their Infrastructure Management and as such it is the most mature IT outsourcing process. 2010 may become cited as the year when cloud computing finally reached the [...]
Tony Rawlinson, Managing Director, Financial Services Advisory, Europe & Asia Demand for outsourcing remains strong in the UK Financial Services (FS) sector with almost 70 percent of FS organisations in this year’s study planning to increase their use of outsourcing. There is also evidence that outsourcing is increasingly being used as a strategic tool to [...]
John Mackie, UK Public Sector Lead Nineteen percent of the outsourcing contracts reviewed in the EquaTerra 2010 UK IT Service Provider Performance and Satisfaction Study were for public sector organisations, representing both central and local government and non departmental public bodies (NDPBs). Given the political and economic climate in which these organisations are currently operating, [...]
Nico Boot, EquaTerra’s Executive Director, Europe This year’s EquaTerra European Service Provider Performance and Satisfaction Study has highlighted many Europe-wide and country-specific outsourcing trends. Overall the satisfaction with the service providers was quite good – 84 percent of all participating organisations are satisfied. Also, most respondents (73 per cent) said that the initial reasons for [...]
Bill Thomas, Executive Director, Europe & Asia Pacific European buyers of IT services who participated in EquaTerra’s 2009-10 Service Provider Performance and Satisfaction Studies have cast their votes and declared that outsourcing is proving to be an increasingly popular tool, enabling businesses to effectively manage their IT operations by reducing costs, improving process quality and [...]
Bill Thomas, Executive Director, Europe & Asia Pacific The start of a new year is always a great time for reflection, and this year it particularly strikes me just how big an evolution the HRO market has been through. We’re now seeing a wave of ‘generation 3′ HR Outsourcing (HRO) deals hitting the market place. ‘Generation [...]
